Night Audit

Courtyard by Marriot•Charlotte, NC

2d•Onsite

About The Position

The Night Auditor is responsible for the audit, balance and consolidation of departmental ledger accounts, preparation of various hotel operating reports and performing the duties of Front Desk for the evening hours. This role requires the candidate to be able to work Friday & Saturday overnight shifts.

Requirements

High school diploma or GED
At least 18 years of age
Basic computer skills
Must be able to read, communicate effectively and have superb interpersonal skills
Must be able to work well under pressure while retaining tact and composure when resolving guest complaints

Nice To Haves

Work experience in the hospitality or restaurant industry
Experience with programs such as Vision One, Galaxy, Lightspeed or RTP
Communication in other languages is helpful

Responsibilities

Greet and make all guests feel welcomed to the property.
Register guests and assign rooms.
Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
Respond to phone calls.
Welcome and effectively resolve guest questions, issues and complaints.
Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against revenue report.
Accept revenue and floats from restaurant, ensuring that these are securely locked away.
Prepare hotel operating reports and complete audit package to laid-down standards.
Correct any errors or omissions made by cashiers.
Prepare credit card/charge card summaries and post to ledger account.
Perform other duties as assigned.