Night Audit Supervisor | The Lodge at St. Edward Park

Columbia Hospitality•Kenmore, WA

9d•Onsite

About The Position

The Night Audit Supervisor oversees the day-to-day night operations of the property, including front desk operations, and financial reconciliation and reporting. This role ensures that all front office activities and services meet or exceed established standards and goals, while maintaining the confidentiality of guest information and hotel data. The supervisor assists guests, team members, and vendors during their shift, and is responsible for maintaining a safe and secure environment for everyone on the property. They will also address and resolve guest issues, communicate updates to all departments, and perform various guest services such as parking and retrieving cars, escorting guests, and assisting with luggage. Additionally, the role involves maintaining the hotel's image through professional appearance, ensuring cleanliness and organization of front office areas, and proper maintenance of equipment. Routine property walks are conducted to monitor guest safety and security. The role also includes assisting with de-icing and ensuring the safety of valet parking areas.

Requirements

Strong driving record
Must be 21+
Ability to drive a manual transmission, parallel park, other technical driving skills
Strong verbal communication skills required
Must have valid driver license; annual MVR report review
Minimum 1 year hospitality experience required
Ability to park and retrieve guest vehicles.
Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice To Haves

2 year hotel/clerk experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale system strongly preferred.
Bi-lingual skills preferred (English/Spanish).
Strong problem solving and conflict resolution skills.
Ability to understand and apply labor and industry-specific laws and regulations.

Responsibilities

Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
Ensures confidentiality of all guest information and pertinent hotel data.
Assists guests, team members, and vendors during their shift.
Maintains a safe and secure environment for guests and team members.
Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
Responds and work to resolve guest issues and concerns as necessary.
Evaluates patterns or trends in guest concerns to plan and implement corrective actions.
Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations.
Parks and retrieves guest cars in a safe manner and in accordance with Lodge standards.
Escorts incoming and outgoing Lodge guests to and from rooms, assists with luggage and offers information pertaining to available services and facilities of the Lodge, points of interest and entertainment attractions.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code.
Ensures front office, reception area, lobby and storage areas are clean and organized.
Ensures all equipment is properly maintained and functioning.
Ensures all equipment is used only as intended.
Completes property walks routinely to monitor guest safety and security.
Delivers suitcases, packages and documents as requested.
Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
Assists in de-icing of pavement, sidewalks, and other areas as applicable.
Removes ice from guests’ windshields, provides umbrellas as necessary.
Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.