NIGHT AUDIT SUPERVISOR/ HOTEL FRONT DESK EXPERIENCE REQUIRED

MDM Group Marriotts•Pinecrest, FL

2d•Onsite

About The Position

Serves as the Hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided during the overnight shift. Represents hotel management in resolving any guest or hotel-related situation. Personally, assists in resolving any issues and completing tasks.

Requirements

Hotel front desk experience required

Responsibilities

Ensures all associates are in proper uniform and are properly groomed.
Ensures associates are working in a safe environment.
Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem-solving.
Ensures all associates adhere to proper cash handling procedures and monitors overage/shortages.
Ensures all guests feel welcome and get the best service possible.
Reviews rate variance reports to manage rates.
Handles all maintenance problems that occur in the evening.
Monitors and ensures compliance with all guidelines for operations.
Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.
Promotes participation in hotel safety-related programs.
Monitors associate attendance and records absences/tardiness.
Promotes teamwork and associate morale.
Keeps associates informed regarding new operational procedures, standards, or programs.
Assists supervisors handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
Ensures all associates have complete knowledge of emergency procedures.
Ensures constant communication takes place between associates, supervisors, and management.
Ensures preparation is completed for arrivals and that desk staff uses express check-in for all guests.
Ensures that there is enough change in all cash drawers.
Ensures all associates take their breaks.
Covers desk until breaks are completed.
Assists housemen in delivering goods and services to guests.
Ensures the auditor is briefed on all vital information.
Assists operations manager in processing associate payroll weekly.
Manages associate hours.
Provides orientation for new associates and ensures all information is entered into the computer.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.