Front Office Supervisor (Hotel Experience Required)

Concord Hospitality Enterprises•Jacksonville, FL

3d•Onsite

About The Position

We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Requirements

Hotel Experience Required
Previous people management experience a must.
Previous front desk supervisory or leadership experience in a hotel environment
Strong guest-service, communication, and problem-solving skills
Experience working with PEP systems
Ability to lead by example, multitask, and remain professional under pressure

Responsibilities

MUST have open availabliity including nights, weekends and holidays.
Overnights may be needed in light of business demands and staffing.
Supervising daily front desk operations across AM, PM, and Overnight shifts
Being on call and responsible for covering shifts as needed due to call-outs or operational needs
Supporting and training front desk agents on check-in/check-out procedures, billing accuracy, and guest recovery
Ensuring compliance with brand standards
Handling escalated guest concerns and service recovery when management is not on site
Reviewing reservation accuracy, room moves, rate integrity, and proper documentation in reservation notes, balancing the house
Attendance monitoring, and communication between shifts
Provide the highest quality of service to the customer at all times.
Check guests in and out efficiently and in a friendly manner.
Handle guest mail and messages per established procedures.
Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.
Take reservation requests efficiently.
Answer switchboard in accordance with standards of proper telephone etiquette.
Block rooms and handles special requests.
Keep lobby and desk area clean and presentable.
Have a thorough knowledge of emergency and security procedures.