Front Desk Agent - Night Audit

Staybridge Suites Sioux City Southeast•Sioux City, IA

4d•Onsite

About The Position

We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Night Audit responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities, running audit, and performing property security walks. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you!

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Hotelkey
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Ability to be self-sufficient
Reliable
Excellent problem solving skills

Responsibilities

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Run night audit
Set up breakfast dry/cold items
Perform property security walk
Restock essential front desk items, the pantry, and the pool room