Night Audit/Front Desk Agent
About The Position
StepStone Hospitality is looking for a dynamic Night Audit/Front Desk Agent to support our DoubleTree Augusta Hotel in Augusta, GA. This position reports directly to the General Manager. The ideal candidate is a results-oriented hospitality leader with a passion to drive operational excellence, elevate guest satisfaction, and deliver strong service performance. StepStone Hospitality is a leading hotel management company, recognized for its unwavering commitment to hotel owners, brand partners, guests, and employees. The team of experienced professionals is dedicated to delivering superior results that align with clients’ goals. The company values teamwork, creativity, and the pursuit of excellence, providing a supportive environment where employees can thrive and grow.
Requirements
- Comprehensive knowledge of hotel operations and guest services.
- Proficient with computer systems, Hilton brand systems experience a plus.
- Strong communication and interpersonal skills.
- Ability to handle difficult situations and maintain professionalism.
- High school education preferred; relevant training and experience required.
- Previous experience in a hotel environment preferred.
- Knowledge of applicable Federal, state, and local health, safety, and legal regulations.
- Ability to obtain required licenses and certificates.
Nice To Haves
- Additional language ability preferred.
- CPR and first aid training preferred.
Responsibilities
- Oversee overnight front desk operations, including check-ins, check-outs, and guest assistance.
- Accurately reconcile and audit daily financial transactions, ensuring all records are balanced.
- Generate and distribute necessary reports for management review.
- Address guest inquiries, concerns, and special requests with professionalism and efficiency.
- Ensure the security and safety of guests and hotel property during overnight hours.
- Work closely with other departments to prepare for the next business day.
- Maintain a clean, organized, and welcoming front desk area.
- Other duties as assigned.
Benefits
- Various plan options for Medical, Vision & Dental
- Basic Life Insurance (provided)
- Voluntary Short-Term and Long-Term Disability
- Hotel Associate and Friends & Family Discounts
- Options for Pet Insurance
- Voluntary Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Coverage
- 401K Match
- Paid Time-Off
- Leadership Training Programs/Mentorships
- Competitive Salaries
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
