Night Audit Clerk (Full-Time, $19.00/hr.), Graylyn Conference Center

Wake Forest University•Winston-Salem, NC

5d•Onsite

About The Position

This full-time position at Graylyn Conference Center involves working independently with minimal supervision, often alone, during the 3rd shift. The Night Audit Clerk performs all front desk duties, runs computer programs to close out daily work, and prepares the hotel for the next business day. This role requires performing nightly audits of property keys and daily work, posting charges, maintaining cash receipts, handling faxes and copies, communicating with departments for guest satisfaction, updating systems with billing and housekeeping information, and directing guests on safety procedures. The clerk also works closely with security to ensure guest satisfaction during early morning hours and performs other related duties as assigned.

Requirements

High school graduate plus two years related experience, or an equivalent combination of education and experience.
Ability to interact with guests in a friendly and professional manner.
Excellent interpersonal and communication skills, both oral and written.
Ability to communicate with guests and staff via phone, radio and face-to-face contact.
Ability to communicate effectively in the English language.
Demonstrated knowledge of customer service skills.
Ability to resolve conflict to guest satisfaction.
Knowledge of Graylyn's history and guest room features or ability to learn in a short period.
Demonstrated basic understanding of all operational departments and functions (training available).
Ability to operate Front Office software program (training available).
Proficiency in personal computer skills, troubleshooting computer errors and system problems, and relevant software applications including MS Office, the Internet, and email.
Ability to work independently during the 3rd shift.
Ability to ensure excellent attention to detail throughout all-night audit processes.

Nice To Haves

Previous audit experience in a hotel setting is preferred.

Responsibilities

Performs all desk clerk and related operations during the 3rd shift.
Posts charges to accounts and maintains cash receipts and bank statements.
Sends and receives faxes, and makes copies.
Communicates with all departments to ensure maximum satisfaction for guest service.
Updates systems with billing and housekeeping information.
Secures room and departmental keys; Performs nightly audit of all property keys.
Performs the final audit of each day's work.
Posts bar bills, prints, compiles, and distributes daily reports.
Records all revenue transactions that have occurred since the last audit.
Oversees the details of all current group billing.
Directs guests on safety procedures for emergencies.
Works closely with security to ensure guest satisfaction throughout the early morning.
Performs other related duties as assigned.