NICE CXOne Developer

Miratech

13d • Remote

About The Position

Miratech is seeking a skilled NICE CX-One Developer for a large-scale customer experience transformation initiative for a global healthcare leader. The developer will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and help migrate legacy call center systems to modern omnichannel platforms. The role involves working with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations in a mission-critical, regulated, and fast-paced environment.

Requirements

• At least 5 years of experience with NICE InContact CXone.
• At least 5 years of professional experience with NICE CXOne Studio scripting.
• Hands-on experience with NICE InContact and/or NICE CXone solutions.
• Experience with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and networking infrastructure.
• Ability to understand business requirements and translate them into technical requirements.
• Conflict-management skills and clear organizational communication.
• Excellent communication and teamwork skills.

Nice To Haves

• Experience creating contact center dashboards.
• Basic knowledge of intersystem networking and data traffic flow between components.
• Ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues involving web-based applications such as Salesforce and Microsoft Dynamics.

Responsibilities

• Coordinate and perform release planning, development, testing, and releases for IVR enhancements across multiple agencies.
• Build call-flow designs and integrate them with backend systems using APIs.
• Manage NICE business units and contribute to solution design and network-solution optimization.
• Design and implement routing for contact center technology.
• Work with the Architecture team to design, develop, deploy, and consume APIs.
• Provide technical support and troubleshoot scripting issues for customers and internal teams.
• Coordinate issue communications and resolutions with other technical teams.
• Review support tickets with agency leadership and oversee support questions from team members working on agency tickets.

Benefits

• Health insurance
• Language courses
• Relocation program
• Remote-work flexibility
• Professional development opportunities, including certification programs, mentorship, and talent investment programs
• Internal mobility and internship opportunities
• Inclusive and supportive multicultural work environment
• Regular team-building company social events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed