NiCE CXone Developer

Infosys•Charlotte, NC

8d•$73,000 - $102,200

About The Position

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below: * Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided * Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions * Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability * Conduct code reviews, do changes to the codebase and maintain code repositories * Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards * Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications * Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability * Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects Your contribution to the team: * A collaborative spirit and excellent communication skills. * The ability to handle end to end SDLC phases from requirement gathering to implementation. * A knack for translating complex requirements into actionable development tasks. * A passion for design and hands-on coding experience * A proactive approach to testing, troubleshooting, and refining our applications. * The ability to work with cross-functional teams and do software integration. Overview The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

Requirements

A collaborative spirit and excellent communication skills.
The ability to handle end to end SDLC phases from requirement gathering to implementation.
A knack for translating complex requirements into actionable development tasks.
A passion for design and hands-on coding experience
A proactive approach to testing, troubleshooting, and refining our applications.
The ability to work with cross-functional teams and do software integration.
Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
Ensuring scalability, high availability, disaster recovery, and compliance in architecture
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
Support telephony integrations
Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
Drive AI/automation/analytics enhancements across the CX stack
Evaluate new features and roadmap updates to adopt in the environment
Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
Optimize system performance and troubleshoot complex issues.
Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
Liaison with client, provide consulting for cloud migration and CX transformation.
Implement best practices for code quality and maintainability.
Lead root cause analysis for platform issues and critical incidents
Core Technical and Domain Skills

Nice To Haves

Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.

Responsibilities

Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
Conduct code reviews, do changes to the codebase and maintain code repositories
Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Design, Develop NICE CXone architecture and call flows for voice and digital channels for inbound/outbound with LiveVox
Develop High Level Design and Low Level Design, including data flow diagrams and routing plans.
Ensuring scalability, high availability, disaster recovery, and compliance in architecture
Lead design of ACD/IVR call flows and define integration of CRM/ERP/WFM/QM, analytics, and telephony systems using REST/SOAP/Webhooks
Support telephony integrations
Create migration roadmaps, cutover plans, risk mitigation strategies, and fallback options.
Conduct architectural reviews, validate solution designs, and approve integrations/scripts developed
Drive AI/automation/analytics enhancements across the CX stack
Evaluate new features and roadmap updates to adopt in the environment
Work with cross-functional teams to resolve issues related to architecture, integrations, routing, or performance
Continuous improvement by monitoring and measuring system performance, identify improvements (routing optimization, automation, analytics).
Optimize system performance and troubleshoot complex issues.
Provide guidance on CXone modules: ACD, IVR, WFM, QM, Analytics, Digital Channels.
Liaison with client, provide consulting for cloud migration and CX transformation.
Implement best practices for code quality and maintainability.
Lead root cause analysis for platform issues and critical incidents