Nice InContact BSA
American IT Systems•Plano, TX
About The Position
General understanding of contact center workflow and IVR applications. Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing. IVR call flow experience. Experience in working on projects with IVR call flow modifications to promote self-service. Hands on experience on REST API. Experience on JIRA.
Requirements
- General understanding of contact center workflow and IVR applications
- Knowledge of Nice CXOne applications like Central, CX softphone, salesforce agents, CXOne reporting and dashboard and Omnichannel routing
- IVR call flow experience
- Experience in working on projects with IVR call flow modifications to promote self-service
- Hands on experience on REST API
- Experience on JIRA
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Education Level
No Education Listed
