NG911 On-site System Manager (Federal)

Motorola Solutions•California Southern, US Offsite, CA

7d•$90,000 - $120,000•Onsite

About The Position

This position will be dedicated to the USMC 911 & CAD systems in Southern California and Yuma, AZ. The role will be responsible for on-site testing and on-going management of the system. The On-site System Manager role will assist in the delivery of MSI contractual support agreements by coordinating with and assisting the various existing on-site support models in-person and remotely, and by enhancing MSI’s role in providing additional services and product/support satisfaction for the customer. The System Manager will provide advanced technical support of Public Safety software solutions in a fast-paced environment and will be an escalation point for complex trouble tickets. Must have strong knowledge of desktop support, networking (router and switch configuration & troubleshooting), telephony hardware, Telco knowledge, supporting software applications, and diagnosing complex system architectures. Must be a diligent researcher, troubleshooting and reproducing issues to resolution. Must be capable of installing server hardware/OS, troubleshooting system infrastructure, and application architecture. Must have flawless people skills and is comfortable working with base leadership in maintaining the installed system and resolving outstanding issues that arise.

Requirements

Strong written and oral communication skills. (Fluent in English, oral and written)
Strong soft skills, interpersonal communication, and problem-solving skills.
Ability to handle stressful situations & troubleshoot critical issues while maintaining effective communication with Customer and Motorola Management
Working knowledge of Analog and Digital Telephony
Microsoft MCSE or equivalent experience
Cisco CCNA certifications or related experience
In depth installation, configuration and troubleshooting experience for Windows Server 2008, 2012, Windows 7, Windows 10 Operating Systems
Experience with Windows Domain architecture/ integration / Active Directory
Experience in providing Linux/UNIX technical support to customers
Experience with troubleshooting various server/desktop hardware related issues
Experience with Servers (Dell and HP)
Experience troubleshooting LAN/WAN
Experience with VOIP applications
Experience troubleshooting 3rd party application integration
High School diploma, or Associates, or Bachelor's degree in Computer Science, Information Systems, or Technology, OR 4+ years of work experience in resolving customer technical issues required.
Must be able to obtain a background clearance as required by our government customers.
Legal authorization to work in the U.S. indefinitely is required.

Nice To Haves

Vesta 9-1-1 and FLEX CAD product line expertise
Experience with VMware virtualization suites
Experience with Cloud Technologies (Azure or AWS)
Experience with Computer Telephony Integration (CTI) Applications
Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
Experience with database related technology and administration (MySql or SQL Server)
Experience with firewalls and security related applications
Experience with GIS applications

Responsibilities

Be on-site at the USMC bases in California and Yuma, AZ as needed.
Support remotely and on-site various USMC 911 & CAD systems within the US.
Manage and lead day-to-day activities in meeting MSI’s contractual commitments.
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are met both internally and with the customer.
Procure and coordinate any internal resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures