Nexus Professional Development Center Coordinator

Klingberg Comprehensive Program Services•New Britain, CT

6d•Onsite

About The Position

Under the broad supervision of the Vice President for Strategic Development, this position is responsible for the business development, sales, and operational coordination of external training activities at the Nexus Professional Development Center. The position develops and maintains relationships with external trainers, organizations, and other prospective customers; markets and sells training space and related services; coordinates facility scheduling and event logistics; and identifies opportunities to increase facility utilization and revenue. The position also collaborates with external trainers on shared-seat training opportunities, supporting the marketing, registration, and sale of available training seats to maximize participation and revenue. The incumbent serves as member of Professional Development Committee. This position requires considerable schedule flexibility, including evening and weekend hours.

Requirements

Five years’ of relevant work experience with strong communication, technical and organizational skills
Bachelor’s Degree preferred

Responsibilities

Market and promote the Professional Development Center to external trainers, organizations, and professional development providers.
Recruit nationally and regionally recognized speakers, trainers, and consultants to provide educational programming that attracts professionals from across Connecticut and neighboring states.
Identify and develop new business opportunities for use of training facilities.
Establish partnerships with universities, professional organizations, and statewide training providers to expand learning opportunities.
Strengthen community relationships while promoting Klingberg's expertise; Explore opportunities for collaborative training initiatives that enhance community capacity and further Klingberg's mission.
Establish training needs/opportunities and identify internal and external trainer resources to meet those needs.
Maintain a pipeline of prospective clients and follow up on leads to maximize facility utilization and revenue.
Respond to inquiries, provide information on available spaces and services, and develop customized rental packages.
Serve as the primary point of contact for external trainers and organizations utilizing the facility.
Coordinate all aspects of training events, including room setup, technology, food and beverage, materials, and other requested services.
Ensure external trainers understand facility policies, procedures, pricing, and available resources.
Build and maintain strong relationships with trainers and organizations to encourage repeat business.
Collaborate with internal and external trainers to develop opportunities for shared-seat or co-sponsored training programs, where appropriate.
Assist trainers with marketing and promoting available training seats to agency staff and other eligible participants.
Coordinate registration, participant communications, and seat availability for shared training opportunities.
Track enrollment and work with trainers to maximize participation and revenue.
Provide CEUs to trainees as appropriate.
Identify opportunities to expand the Center's training offerings based on customer demand and agency needs.
Negotiate rental arrangements, pricing, contracts, and service agreements within established guidelines.
Maintain an accurate master calendar of facility rentals, internal events, and training programs.
Coordinate scheduling to maximize use of available training rooms and resources.
Resolve scheduling conflicts and ensure appropriate space is available for each event.
Monitor facility utilization and identify opportunities to increase occupancy.
Ensure timely and thorough cleaning of space after each use.
Arrange on-site coverage for all events.
Prepare quotes, rental agreements, invoices, and other financial documentation.
Monitor payments and outstanding balances in coordination with appropriate finance personnel.
Track revenue generated through facility rentals, training programs, and related services.
Prepare regular reports on bookings, revenue, utilization, and sales activity.
Ensure that each external training event receives a professional, high-quality customer experience.
Coordinate pre-event planning, event day support, and post-event follow-up.
Address customer concerns and resolve operational issues promptly.
Collect customer feedback and use it to improve services and increase repeat business.
Manage all aspects of catering for Nexus events.
Develop relationships with professional trainers, educational organizations, associations, and businesses that may utilize the facility.
Participate in outreach, networking, presentations, and other business development activities.
Develop promotional materials and communications highlighting the Center's training facilities, services, and capabilities.
Maintain a database of current and prospective clients and trainers.
Partner with community organizations, schools, healthcare systems, behavioral health agencies, and nonprofit organizations to host conferences, workshops, and continuing education events at the Nexus Center.
Support marketing and outreach efforts that increase awareness of the Nexus Center as a premier venue for training and meetings.
Must complete 5 hours of professional development in addition to the required training each calendar year.

Benefits

Competitive Wages
$1,000 Sign On Bonus
Medical, Dental & Vision Insurance
Health Savings Account (H.S.A.) with $1,000-$2,000 employer contribution annually
Health Reimbursement Account (H.R.A.) with $1,500-$3,000 contribution annually (depending on medical benefit chosen)
$100 reimbursement for getting an age-appropriate routine preventative care exam (if covered under Klingberg’s medical plans)
12 Sick days (accrued annually)
12 Paid Holidays + Veteran's Day if Veteran
12 Staff Appreciation Activities / Events annually
Tuition Assistance (Winter, Spring and Summer semesters)
Company Paid Life (Employee, Spouse and Children) and AD&D Insurance
Company Paid Short Term & Long-Term Disability Insurance
401K Retirement Plan (up to 4% match)
10% Tuition Discount at Local Educational Institutions
Employee Assistance Program (EAP) – Free and Confidential Counseling
Training and Development Opportunities, including “Risking Connections”
Referral Program
Monthly Mileage Reimbursement (as applicable)
Eligible to apply for the Public Service Loan Forgiveness Program
Reduced Lunches at Raymond Hill School