NextSteps Case Manager

Buckner•Dallas, TX

1d•Hybrid

About The Position

The NextSteps Case Manager coordinates and provides services to residents of Next Steps in Sober Independent Living and develops individualized case management. The role assesses participant needs, establishes and monitors case plans, supports residents in meeting program requirements, and coordinates services with community providers and partner agencies. It also maintains accurate case documentation, participates in program meetings and training, and helps residents transition toward long-term programs, sustainable housing, or autonomy. The position may function in a hybrid work arrangement, with in-person office attendance required when requested. It includes nights and weekends as needed, on-call coverage and crisis intervention, and domestic and international travel as needed. The Case Manager represents Buckner at assigned events and supports the organization’s faith-based commitment to Christian principles.

Requirements

Bachelor’s degree in human services or a related field.
At least 2 years of related experience.
At least 1 year of documented experience providing support services to youth and young adults who may have experienced abuse or neglect, foster care, homelessness, risk, or mental or behavioral health challenges, and providing independent living services to youth and young adults.
Knowledge and understanding of the legalities involved with medical intervention.
Ability to read, write, speak, and understand English sufficiently to perform the essential functions, including client and partner communication, documentation, and collaboration.
Excellent public speaking skills and professional communication with a multi-ethnic community; effective oral and written communication skills.
Ability to hear and receive verbal instructions, answer phones, and communicate in situations with some background noise.
Ability to work under pressure, adapt as priorities change, and work with minimal supervision while exercising patience, initiative, and sound professional judgment.
Ability to work nights and weekends as required, work before and after normal business hours, respond promptly to calls, texts, and emails, and serve on call as assigned.
Ability to travel to various locations, sometimes stay overnight, and obtain and maintain required travel documentation.
Ability to drive an assigned or personal vehicle with an appropriate state license, comply with applicable laws, provide proof of liability insurance, and qualify for coverage under Buckner’s insurance policy; must be at least 22 years old to drive on Buckner’s behalf.
Ability to rent vehicles domestically and internationally using required documentation.
Ability to maintain confidentiality.
Proficient working knowledge of and ability to accurately and promptly use computers and Microsoft Word, Excel, PowerPoint, and Outlook.
Recognition that Buckner is a faith-based organization committed to Christian principles.
Ability to use up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or 10 pounds continuously to move objects.
Ability to walk frequently; occasionally stand for prolonged periods, squat, climb stairs, kneel, and twist; and sit for prolonged periods, including extensive airline travel.
Ability to speak clearly and accurately in face-to-face interactions and when giving directions or speaking on the phone.
Sufficient good health to discharge the duties; employees with an infectious disease or skin lesion may not work for the duration of communicability.

Nice To Haves

Counseling and/or social work licensure.

Responsibilities

Demonstrate respect, cultural competence, and trauma-informed practice when working with participants, staff, and community providers.
Uphold residential and Next Steps program policies, procedures, state contracts, and written agreements.
Assess participant needs and recommend an appropriate level of intervention.
Develop individualized case plans, identify action steps, monitor progress, and regularly modify plans as appropriate.
Complete admission, referral, assessment, and discharge paperwork for residents of the Next Steps Cottage.
Participate in planning and delivering Life Skills activities identified by the Next Steps team.
Coach residents and hold them accountable to program guidelines in the Resident Handbook.
Hold scheduled and walk-in case-planning meetings with residents.
Monitor case-planning appointments, schedule prospective resident interviews, and review resident needs and occupancy to maximize appointments offered.
Work collaboratively to identify escalating situations and respond using de-escalation and trauma-informed techniques.
Maintain professional practices for document storage, confidentiality, and ethics when handling resident information.
Complete required case documentation, including case plans, services, notes, and document uploads in Extended Reach, using appropriate program templates.
Attend and participate in meetings under the BCFS communication framework and present complex cases and needs when appropriate.
Complete requested reports, spreadsheets, and statistics.
Communicate with DPFS and placement-agency case workers, facilitate community-provider visits with residents, and document communications with outside agencies and partners.
Collaborate with and advocate among government, medical, mental health, housing, benefits, employment, and legal service providers to support residents’ transitions.
Coordinate with Buckner personnel and outside partners regarding resident participation, progress, goals, and continuity of care.
Report abuse, neglect, and serious incidents as required and know the applicable reporting channels.
Complete assigned ongoing and in-service training, including CPR/First Aid and other required clinical-related training.
Participate in the care, integration, and oversight of interns and volunteers when requested.
Work nights and weekends as required, provide on-call coverage, and provide crisis intervention as needed.
Provide personal transportation and other necessary travel to deliver resident services.
Maintain continuing knowledge of the field and community services, and establish communication with relevant entities.
Comply with Buckner policies and procedures and applicable state and federal laws and regulatory requirements.
Manage program resources efficiently and in alignment with approved business objectives.
Support and represent Buckner at special events, activities, and assigned functions.
Travel domestically and internationally as needed to monitor, assess, and help develop programs.
Attend and participate in required meetings and training, and facilitate meetings as assigned by the communication framework.
Develop leadership through professional growth and development, work effectively as part of a team, and maintain strong working relationships with coworkers.
Perform special assignments, projects, and other duties as required.