NextGen Operations Technician

Motorola Solutions•Allen, TX

7d•$55,000 - $60,000•Onsite

About The Position

The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Requirements

Working knowledge of IP networking and interoperability standards
1+ years of experience troubleshooting IP network connectivity
1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
Working knowledge of networking protocols, such as VPN, BGP, MPLS, or SIP.
Demonstrated ability to navigate and interpret network drawings (i.e. Vizio drawings)
Minimum of a high school diploma or equivalent
1+ years of relevant Networking experience
Must be able to obtain background clearance as required by government customer
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

Network Operations or Telecommunications industry experience
Cisco CCST or CCNA certification a plus
ITIL Certification
AWS Cloud surveillance

Responsibilities

Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
ServiceNow Incident Management, Change Management, and Problem Management
Remote network surveillance and event response
Triage and resolution of service-impacting incidents within SLA’s
Participation in complex troubleshooting with next-tier SME’s
Customer-facing technical support delivered via telephone, email, and web portal
Stakeholder communication during service-impacting events
Vendor ticket management