NextGen Implementation Specialist

ADP•El Paso, TX

4d•Onsite

About The Position

ADP is hiring a NextGen Implementation Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities to progress. The ideal candidate is a continuous learner who embraces ongoing training, development, and mentorship. ADP values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will manage the ADP relationship after a sale, enabling the first interaction between mid-sized business clients and ADP's payroll and HR solutions. You will build relationships with clients and implement ADP's technologies to ensure their long-term success, impacting employees' daily lives from paychecks to health benefits. You will ensure clients are comfortable using ADP's products and services by partnering with them to understand their business needs, analyzing existing systems, interface requirements, and business processes, and guiding them towards the best solution. The role involves meeting new clients from various geographies and industries, each requiring different solutions, which keeps the role interesting. ADP's top-ranked training will support your success. To thrive, you must be comfortable in a metrics-driven environment with a structured day. You should possess strong client-facing skills that build rapport, establish trust, and demonstrate professionalism. Your communication style, both over the phone and in writing, should be clear and actionable. Client satisfaction scores are important. The role requires comfort with a fast pace, and the company fosters a healthy dose of fun, friendships, and inclusion.

Requirements

High School Diploma
Basic project management skills
Ability to work overtime hours during peak seasons
Military Experience

Nice To Haves

A college degree is great but not required. What's more important is having the skills to do the job.

Responsibilities

Onboard Clients: Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use products with ease through expertise and relationship-building.
Implement ADP Technologies: Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally: Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate: Work on multiple time-sensitive projects and follow-up items simultaneously. Share essential information with clients and ADP teams.
Organize: Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Daily phone time may increase during peak seasons.