New and Used Car Sales Manager
About The Position
At MAP Automotive, we strive to make every customer a customer for life. Happy employees create happy customers, and every team member plays a critical role in our success. We are committed to delivering the exceptional service, value, and the experience our customers have come to expect. We are seeking a driven, hands-on New & Used Car Sales Manager to lead daily sales operations, develop a high-performing team, drive customer satisfaction, and grow both new and pre-owned vehicle sales. The ideal candidate will be highly engaged with customers, proficient in managing phone, internet, and showroom opportunities, and experienced in used vehicle acquisition and inventory management.
Requirements
- Previous automotive sales management experience required.
- Toyota and/or Lexus experience strongly preferred.
- Experience with used vehicle acquisition, appraisals, and inventory management.
- Strong customer relationship and follow-up skills.
- Proficiency in CRM-driven sales environments; Eleads and CDK experience is a plus.
- Proven ability to lead, motivate, and develop a sales team.
- Excellent communication, organizational, and time-management skills.
- Comfortable with heavy phone, internet, and showroom customer interaction.
- Professional appearance and valid driver's license with a clean driving record.
Nice To Haves
- Toyota and/or Lexus experience strongly preferred.
- Eleads and CDK experience is a plus.
Responsibilities
- Lead daily sales operations for both new and pre-owned vehicle departments.
- Maintain a strong presence on the showroom floor and actively engage with customers.
- Drive customer follow-up efforts and ensure timely communication with showroom, phone, internet, and unsold customers.
- Recruit, train, coach, and develop a high-performing sales team.
- Foster a positive, accountable culture focused on customer satisfaction and results.
- Acquire quality used vehicle inventory through trades, direct purchases, service drive opportunities, and market sourcing.
- Manage inventory levels, pricing, merchandising, and reconditioning processes.
- Monitor CRM activity and ensure consistent follow-up and lead management practices.
- Analyze sales performance and implement strategies to achieve dealership goals.
- Work closely with the General Manager to meet sales objectives and forecasting targets.
- Maintain exceptional customer satisfaction through proactive engagement and relationship building.
Benefits
- Medical, Dental, Vision, and Disability Insurance
- 401(k) Plan with Employer Contributions
- Paid Time Off and Vacation
- Paid Training and Professional Development
- Employee Vehicle Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
