New Store Operations Coordinator

Hot Topic & BoxLunch • Hot Topic HQ - City of Industry, CA

1d

About The Position

We're growing faster than baby Groot! Hot Topic and BoxLunch are opening new stores and as a result we’re looking to add a New Store Operations Coordinator to the team. In this role, you’ll assist and support the Store Operations department on an administrative and functional level, while planning and executing New Store Opening (NSO) initiatives, including but not limited to Grand Openings, Relocations, Remodels, and Store Closures.

Requirements

• A minimum of a 6 months experience in a support capacity, preferably in a retail environment.
• High School Diploma, GED required.
• Excellent technical writing skills for maintenance of training materials.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong communication skills, including the ability to work in a team environment, give honest, direct feedback, and communicate clearly and professionally, both verbally and in writing.
• Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
• Is accountable for results, approaches obstacles proactively, and looks for ways to resolve problems and issues.
• Regularly required to sit, stand, bend, and lift/move up to 50 pounds.

Nice To Haves

• Associate’s degree preferred.
• New Store Opening (NSO) experience is a HUGE plus.
• Knowledge of Microsoft Office Suite applications, Outlook, PowerPoint, Excel, Photoshop, InDesign, and Adobe Creative Suite preferred.
• Basic training knowledge/skills preferred.

Responsibilities

• Responsible for auditing and maintaining stock of all items required for New Store Opening boxes, recommending items to be purchased to the New Stores Manager.
• Pack and mail New Store Opening Boxes for all brands; maintain and adhere to strict delivery schedule; communicate with PM’s regarding tracking and delivery date of NSO Boxes.
• Serves as primary point of communication for new store grand opening event details.
• Executes and evaluates efficiency of New Store Opening box materials and processes, adjusts accordingly.
• Works with New Stores Manager to ensure timely receipt of NSO incentives.
• Assists with planning, creation of materials and scheduling of new store opening manager training.
• Works with cross-functional partners to verify accuracy of new store marketing collateral prior to execution.
• Works with field to obtain clear, accurate images of new store storefronts for use by all departments.
• Performs other job duties as needed.

Benefits

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED