New Product Specialist

AAA Mountain West Group•Oroville, CA

10d•Onsite

About The Position

The New Product Specialist drives sales and provides outstanding service by matching Members with AAA’s product offerings. This is a full-time, onsite position at the Oroville branch. Rotating Saturday shifts are required. The pay rate is $25.80 per hour plus commission; starting rates vary by region, with the stated range beginning at $25.80 and extending up to $30.75 per hour. The incentive plan includes commissions, and most employees are expected to earn between $0 and $15,000 in annual incentives, contingent on performance. The specialist promotes products, bundles, cross-sales, referrals, and branch promotions; helps customers identify suitable offerings; acts as the branch subject matter expert on new products and bundles; and works toward assigned monthly sales goals. The role also includes lead follow-up, outbound calls, prospecting, and collaboration with branch team members to generate referrals. The specialist identifies process improvements, supports organizational objectives, and promotes AAA’s guiding principles and core values. The work takes place in office environments and may involve standing, walking, or sitting at a desk, table, or computer workstation for extended periods. Travel to business meetings or conferences may be required, as may working at one or more locations within a defined service area. Approximately 50–80 percent of the job involves using a personal computer.

Requirements

High school diploma or GED.
1–2 years of work experience; inside or outside sales experience is preferred.
Proven inside or outside sales experience, including the ability to upsell and close.
Lead generation and proactive prospecting skills.
Strong cold-calling and follow-up skills.
Confidence negotiating and building value for Members and customers.
Sales and service skills, including the ability to interact face-to-face with new, prospective, and existing Members.
Ability to multitask in response to requests and Member or team member expectations.
Genuine passion for sales and helping clients succeed.
Good computer skills and proficiency in reading and basic arithmetic.
Good written and verbal communication skills, in person and over the phone.
Ability to accept feedback and correct course as needed.
Ability to work rotating Saturday shifts.
A current, valid driver’s license with a clean driving history may be required.
Bonding and fingerprinting may be required.

Nice To Haves

Experience working with sales and service standards and goals.
Inside or outside sales experience.

Responsibilities

Actively promote cross-sales referrals, sales, and branch promotions.
Engage with customers to identify suitable product offerings.
Proactively approach incoming customers and serve as the branch subject matter expert for new product and bundle offerings.
Communicate AAA’s new products and value propositions effectively to team members.
Achieve assigned monthly sales goals.
Follow up consistently on leads and unsold quotes by phone and email.
Make outbound calls for lead generation.
Work with branch team members to generate referrals.
Promote products and services to achieve individual goals in support of organizational goals and objectives.
Overcome obstacles that hinder team member or branch efforts.
Identify process improvement opportunities and propose solutions.
Act as an agent for change while promoting AAA’s guiding principles and core values.
Exhibit AAA’s guiding principles and core values.

Benefits

401(k) matching: company matches eligible earnings dollar for dollar up to 6% per pay period.
Medical, dental, and vision benefits.
Wellness program.
Paid holidays.
Paid time off accrued monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Free AAA Classic Membership.
AAA product discounts.
Tuition reimbursement program.
Opportunity to participate in a discretionary annual incentive plan or other incentive plans, depending on position.