New Patient Scheduler I- Permanent Full- Time

Aspire Fertility Austin•Burnaby, BC

10d•Onsite

About The Position

At Pacific Fertility, every call is more than just a conversation; it’s the beginning of a life-changing journey. As a New Patient Scheduler, you are the first point of connection for patients starting their fertility care. Your role is to create a welcoming, supportive, and seamless experience from the very first interaction.

Requirements

Up to 2 years of patient-facing or customer service experience
Strong communication and organizational skills
Ability to multitask and manage high call volumes
A genuine passion for helping people

Nice To Haves

Medical Office Assistant (MOA) certification (asset)
Experience in a medical clinic (preferred)
Empathetic, patient-focused, and solution-oriented
Thrive in a fast-paced, high-volume environment
Detail-oriented and highly organized
Bring a calm and reassuring presence to every interaction

Responsibilities

Deliver exceptional, compassionate service across calls, email, and patient platforms
Respond to inquiries with empathy, clarity, and professionalism
Guide patients through the first steps of their fertility journey
Convert inquiries into scheduled appointments
Balance schedules across multiple physicians and locations
Monitor and manage patient intake and referral flow
Collect and verify patient demographic and insurance information
Support completion of registration and consent forms
Send new patient packages, resources, and educational materials
Prepare preliminary requisitions (e.g., blood work)
Maintain accurate logs of patient inquiries and registrations
Track referrals and support reporting metrics
Monitor patient portal completion and documentation
Work closely with physicians, clinical teams, and leadership
Communicate with physician liaisons and front desk teams
Support a coordinated, patient-centred care experience