New Patient Scheduler

University of Colorado•Aurora, CO

1d•Hybrid

About The Position

In the Department of Obstetrics and Gynecology, Division of Gynecologic Oncology, we are one of the largest groups dedicated to women's cancer care in the Rocky Mountain region and the United States, with unsurpassed surgical and medical expertise. Our group of 13 gynecologic oncologists, 2 physician assistants, and advanced pelvic surgeons offer state-of-the-art surgical interventions, cutting-edge chemotherapy, and a vast array of clinical trials. We currently have an opening for a New Patient Scheduler. The individual in this position will function as the liaison between the patient and the providers for all non-clinical issues, including scheduling office visits and procedures within the clinics, communicating pre-appointment instructions and appointment confirmations, obtaining records and pathology slides, and insurance verifications as necessary. The New Patient Scheduler will NOT disseminate any clinical information such as diagnosis, test results, or post-care instructions. They must be able to analyze faculty availability when scheduling patients for new patient visits, understand the length of time needed for a particular visit type, and schedule patients appropriately. They must be able to identify conflicts in these schedules, review them with the appropriate physician, and resolve them in a timely manner. This position interacts with patients, faculty, scheduling staff, research staff, clinic staff, hospital and department administration, and insurance representatives daily in providing support for scheduling appointments and surgeries. This position may also support some administrative needs of assigned providers. This position will work under the direction of the Gynecologic Oncology Scheduling Supervisor.

Requirements

One (1) year of relevant experience in an occupation related to the work assigned to this position
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to one (1) year
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly – individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Must be detail-orientated and maintain excellent organizational skills.
Must be tech savvy (ability to understand, apply, and benefit from technology).
Ability to effectively communicate at all levels, including physicians, leadership, and staff.
Ability to work within large, complex healthcare systems.
Ability to attest to computer proficiency and learn new computer applications.
Ability to keyboard/type, write legibly, and accurately record information.
Ability to analyze and interpret data.
Ability to organize workflow with particular focus on tracking patient care and improving patient flow.
Effectively copes with fast-paced environment and typical job stressors.
Ability to deal calmly and courteously with people.
Ability to follow oral and written instructions and established procedures.
Ability to multitask efficiently and effectively while maintaining quality control standards.
Ability to maintain accuracy, consistency, and confidentiality.
Demonstrates personal integrity, honesty, and sincerity at all times.
Ability to perform basic filing, office procedures and word processing.
Ability to adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality, and personal appearance.

Nice To Haves

EPIC experience.
MS Office experience.
Bilingual, Spanish-speaking.
Understanding of HIPAA practices and patient confidentiality.
Experience with appointment scheduling and insurance verification.
Two (2) years or more of administrative experience in a health-care setting.

Responsibilities

Assist with registering and scheduling new Gynecologic Oncology patients at our main campus and satellite locations.
Assist with procuring new patient medical records in a timely manner.
Collaborate with clinical care team to determine appropriate scheduling and specialty care.
Review the Gynecologic Oncology referral workqueue each day and schedule patients from this list according to the Cancer Center protocol.
Route correspondence to referring physicians and other appropriate care providers.
Ensure insurance authorizations are obtained for new patient consultations prior to scheduled appointment.
Shared maintenance of the Gynecologic Oncology clinic master schedule.
Share in answering incoming telephone calls from patients and referring physicians.
Potential to assist with scheduling Gynecologic Oncology OR cases as directed by clinic nursing staff and physicians.
Assist with scheduling return patient visits and gathering medical records for satellite locations.
Provide administrative support to Gynecologic Oncology faculty as needed.
Perform broad range of high-level administrative duties as requested.
This individual may be required to assist out-of-town patients with information regarding hotel accommodations.
This individual may need to request approval from the Cancer Center Medical Director for an indigent patient and communicate this information to the patient or referring physician.