New Patient Onboarding Associate

Yale New Haven Health • North Haven, CT

9d

About The Position

The New Patient Onboarding Associate is the first point of contact for newly diagnosed medical oncology and hematology patients referred to a Smilow Care Center. Reporting to the Clinical Program Manager and partnering with the Nurse Coordinator, the associate serves as a liaison among referring physician offices, patients, and staff. The role ensures required new-patient intake information is received and shared in a timely manner and that initial consultations are scheduled according to priorities established by the Nurse Coordinator and physician.

The associate uses multiple information systems to schedule patients and process patient data, performs related clerical functions, and provides outstanding customer service in interactions with patients, providers, and staff. The position also supports patient onboarding and navigation from referral through initial consultation, with a focus on timely coordination and an optimal patient experience.

Requirements

• High school diploma or GED.
• Familiarity with medical terminology.
• Two to three years of relevant or equivalent medical office experience coordinating and managing patient appointment scheduling in an outpatient healthcare environment.
• Computer experience with applications such as Word, Excel, and PowerPoint.
• Excellent interpersonal skills.
• Analytical ability to determine appointment sequencing and assess patient needs and urgency.
• Computer skills to assist with decision support.
• Ability to communicate effectively with referring physicians, nursing professionals, and leadership to identify patient clinical needs and coordinate appointments.
• Ability to problem-solve and work independently within position guidelines and expectations.

Nice To Haves

• Associate degree in Business or Healthcare Sciences/Administration, or equivalent healthcare experience.
• Patient interviewing experience.
• Hospital medical insurance and third-party experience.

Responsibilities

• Partner with the Nurse Coordinator to support onboarding and navigation of newly referred patients from referral through initial consultation.
• Ensure timely scheduling, effective coordination, and an optimal patient experience.
• Use multiple information systems to enter and retrieve patient information for electronic scheduling and to maintain accurate, current patient records.
• Assist with inbound call reception, respond appropriately, and route calls using inbasket messaging when primary telephone agent lines are busy.
• Coordinate intake information among referring physician offices, patients, and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED