New Patient Liaison

Tennessee Oncology • Nashville, TN

3d

About The Position

The New Patient Liaison performs intake of new patient referrals from multiple sources for Tennessee Oncology clinics. Intake includes triaging diagnosis severity, scheduling intake and the first appointment, communicating with patients by phone and other methods, retrieving records, and communicating with referring physicians and other entities. The role requests, collects, documents, and assesses records to ensure patients are scheduled appropriately and necessary records are available for evaluation in accordance with HIPAA regulations. Additional responsibilities may be assigned.

Requirements

• High school diploma required.
• Advanced PC skills and demonstrated knowledge of Microsoft products, including Word and Excel.
• Ability to travel to other clinics when necessary.
• Ability to lift 25 pounds.
• Promotes positive customer relations.
• Maintains and ensures confidentiality of patient information.
• Exhibits a high degree of initiative, judgment, and discretion.
• Promotes the highest ethical standards.
• Effectively communicates orally and in writing.
• Adheres to Tennessee Oncology policies and procedures.

Nice To Haves

• Experience in healthcare or customer service preferred.
• Experience with an electronic medical record (EMR) preferred.

Responsibilities

• Answer incoming new-patient calls and enter demographic and insurance pre-registration information.
• Maintain contact with new patients through methods such as mailing new-patient packets, electronic communication, email, and callbacks.
• Request, collect, document, and assess appropriate records to ensure proper scheduling and availability of records for evaluation, in accordance with HIPAA regulations.
• Ensure referring physicians receive communication regarding the new-patient visit.
• Communicate with outside entities to obtain new-patient medical history records when appropriate.
• Communicate with team members, clinic staff, and referring provider offices.
• Coordinate with clinic staff to schedule new-patient appointments.
• Perform new-patient intake, including triaging diagnosis severity, scheduling intake, communicating by phone, retrieving records, and scheduling the first appointment.
• Undertake additional responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED