New Patient Coordinator

Cardinal Health•San Marcos, CA

2d•Onsite

About The Position

Patient Schedulers are responsible for booking and managing appointments for patients at a clinic, ensuring they see the right doctor at the appropriate time by coordinating schedules and minimizing wait times.

Requirements

High School Diploma, GED or equivalent work experience, preferred.
Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment.
Bilingual in Spanish highly desired.

Responsibilities

Answers all incoming phone calls for new patient appointments in a timely and courteous manner.
Schedules / reschedules new patient appointments in a timely and efficient manner.
Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.
Requests initial referral / authorization and medical records for new patient packets.
Prepares and mails thank-you letters and new patient packets in a timely and professional manner.
Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner.
Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.
Accurately processes and closes accounts for new patients not presenting for treatment.
Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.
Ensure plants / flowers are ordered for expired patients, as appropriate.
Accurately updates forms for department and orders supplies as needed.
Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.
Effectively performs other clerical duties as assigned.