New Patient Coordinator

Cardinal Health•San Marcos, CA

4d•$21 - $25•Onsite

About The Position

Patient Schedulers are responsible for booking and managing appointments for patients at a clinic, ensuring they see the right doctor at the appropriate time by coordinating schedules and minimizing wait times. This role oversees the business and administrative operations of a medical practice.

Requirements

High School Diploma, GED or equivalent work experience, preferred.
Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment.
Bilingual in Spanish highly desired

Responsibilities

Answers all incoming phone calls for new patient appointments in a timely and courteous manner.
Schedules / reschedules new patient appointments in a timely and efficient manner.
Effectively handles initial conversations with patients regarding financial matter with tact and diplomacy, ensuring the highest level of confidentiality.
Requests initial referral / authorization and medical records for new patient packets.
Prepares and mails thank-you letters and new patient packets in a timely and professional manner.
Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner.
Effectively maintains manual files on patient status changes and notes in chart if patient is in a skilled nursing facility.
Accurately processes and closes accounts for new patients not presenting for treatment.
Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.
Ensure plants / flowers are ordered for expired patients, as appropriate.
Accurately updates forms for department and orders supplies as needed.
Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.
Effectively performs other clerical duties as assigned.