New Patient Coordinator
About The Position
Baptist Health is recognized as a top place to work in health care and has been caring for patients in Northeast Florida for over 30 years. As Jacksonville's only locally governed, faith-based, not-for-profit health system, Baptist Health provides a full spectrum of preventive and specialty care through over 200 locations and six hospitals. Their centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. This role requires intermediate knowledge of insurance, medical records, and multi-line telephones, along with excellent customer service skills. The ability to match patient care needs with available services and good judgment in triaging patients with acute needs over the phone are essential. The position is primarily remote within Florida. Baptist Health's commitment to the community spans generations, focusing on innovative health care, improving health equity, and creating a welcoming workplace where everyone's voice is heard.
Requirements
- Intermediate knowledge of insurance.
- Intermediate knowledge of medical records.
- Intermediate knowledge of multi-line telephone systems.
- Excellent customer service skills.
- Ability to match patient care needs with services available.
- Good judgment in triaging patients with acute needs over the phone.
Responsibilities
- Triage patients with acute needs over the phone.
- Match patient care needs with available services.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
