New Patient Coordinator
Rheumatology Alliance LLC•Dallas, TX
•Onsite
About The Position
The New Patient Coordinator is responsible for scheduling New Patients as well as providing excellent customer/patient service, scheduling appointments, verifying insurance, and providing necessary documents needed for the first appointment. Employee will adhere to and comply with the RA Code of Conduct, RA Employee Handbook, and HIPAA Compliance.
Requirements
- Demonstrated ability to thrive in a fast-paced setting while managing competing demands.
- Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient’s questions.
- Outstanding customer service skills.
- Ability to listen to get clarification from patients and insurance representatives.
- High School Diploma or equivalent.
- Annual TB Screening and Flu Vaccination required.
Nice To Haves
- Problem solving: Identify and resolve problems in a timely manner.
- Versatile: Ability to multi-task and complete requested tasks required by manager.
- Teamwork: Exhibit objectivity and openness to others’ views. Contributes to building a positive work environment.
- Detail-oriented: Meet productivity standards while demonstrating accuracy and thoroughness.
- Customer service: 1 year (Preferred)
- Working in a Medical Office setting: 1-2 years (Preferred)
- Medical Terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Responsibilities
- Answering incoming calls for appointment scheduling
- Contact patients who request online appointments
- Contact patients regarding physician referrals
- Insurance verification to ensure in-network status (i.e., using Availity and/or other similar sites)
- Identify HMO Plans that require authorization/referral
- Explain insurance benefits and payment responsibility due at time of service
- Obtain accurate demographic information
- Creating new patient accounts
- Schedule New Patient and follow-up appointments
- Fax medical record request form to patient’s referring physician or PCP
- Send New Patient Packet and appointment details to patient
Benefits
- paid vacation and holidays
- medical, dental, vision, disability & life insurance
- 401k with a company match once employee is vested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
