New Patient Coordinator

National Kidney Partners•Fort Myers, FL

4h•Onsite

About The Position

The New Patient Coordinator / Scheduler is responsible for managing the onboarding process for new patients while ensuring efficient and accurate scheduling of appointments. This role serves as the first point of contact for prospective patients, providing exceptional customer service, coordinating care, and facilitating a smooth transition into the practice. This role is essential in creating a positive first impression and ensuring patients receive timely, organized, and compassionate care from their first interaction with the practice.

Requirements

Previous experience in healthcare scheduling, medical office administration, or customer service preferred
Familiarity with electronic health records (EHR) systems and scheduling software
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Patient-focused mindset with a high level of empathy and professionalism
Strong problem-solving abilities
Time management and prioritization skills
Team collaboration and adaptability
Proficiency in Microsoft Office and healthcare systems

Nice To Haves

Knowledge of insurance verification processes is a plus

Responsibilities

Serve as the primary contact for all new patient inquiries via phone, email, and online platforms
Schedule initial consultations within provider’s availability and patient needs
Collect and verify patient demographics, insurance information, and medical history prior to appointments
Educate new patients on services, policies, and required documentation
Coordinate with clinical staff to ensure appropriate appointment types and timing
Maintain accurate and up-to-date patient records in the scheduling system
Manage appointment confirmations, reminders, cancellations, and rescheduling
Ensure compliance with HIPAA and confidentiality standards
Assist with front desk duties as needed, including check-in/check-out processes
Address patient concerns professionally and escalate issues when appropriate