New Home Sales Administrator

Mattamy Homes•Edmonton, AB

2d•Onsite

About The Position

In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the New Home Sales Administrator is the first point of contact for prospective homebuyers visiting the sales centre or model homes. This role is responsible for creating a welcoming, professional, and engaging environment while supporting the sales team through administrative, coordination, and customer service activities. The New Home Sales Administrator plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

Requirements

High school diploma required
Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.
Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.
Excellent verbal and written communication skills.
Highly organized with strong time management and attention to detail.
Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.
Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.
Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.
Must be available to work in‑person, including evenings and weekends (Saturday/Sunday).
Ability to work at various sales centers as required.

Nice To Haves

post‑secondary education in business administration, real estate, or a related field is considered an asset.

Responsibilities

Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner.
Engage with prospective homebuyers, answer general questions, and direct them to Area Sales Manager as appropriate.
Maintain a clean, organized, and presentation-ready sales office and model home at all times.
Deliver a warm and attentive experience by offering refreshments and ensuring every visitor feels welcomed, comfortable, and valued.
Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic.
Assist Area Sales Manager with administrative tasks including document preparation, data entry, and filing.
Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral.
Answer and direct incoming calls and emails in a timely and professional manner.
Schedule appointments and assist with coordination of client meetings, tours, and events.
Support community events, launches, and special promotions as required.
Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed.
Follow all company policies, health and safety requirements, and procedures.