New Home Assistant

Tri Pointe Homes Holdings, Inc.•Raleigh, NC

7d•Onsite

About The Position

Tri Pointe Homes Raleigh is looking for an enthusiastic individual to join our talented group as a New Home Assistant. This role is responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities while gaining the knowledge and experience necessary to potentially promote into a full New Home Advisor position.

Requirements

High School diploma or equivalent certification required.
Knowledge of sales programs, policies, and procedures.
Proficient in Microsoft applications, including Word, Excel, and Outlook.
Excellent written and verbal communication skills.

Nice To Haves

A minimum of 3 years of previous sales experience is preferred.

Responsibilities

Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
Provides brochures, maps, mortgage information, price sheets, and any other information required.
Assists New Home Advisors to ensure visitors are accompanied through sales office, models, and inventory homes, and questions are appropriately answered.
Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
Stays abreast of all community and product knowledge required to answer customer questions.
Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management.
Attends all sales meetings and trainings as required.