New Home Advisor - Richmond

Tri Pointe Homes Holdings, Inc.•Richmond, VA

5d•Onsite

About The Position

Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a New Home Advisor. This position is responsible for selling homes through optimizing the new home sales and the customer experience in assigned community(ies). Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, setting a new standard in homebuilding and customer experience.

Requirements

Minimum of 1-year previous sales experience required.
Knowledge of sales programs, policies, and procedures.
Current working knowledge of homebuilding and the residential real estate industry.
Ability to prepare, plan and deliver clear and persuasive sales presentations.
Proficient in Microsoft applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree preferred.
Real estate license, if required by state law.
New home sales experience preferred.

Responsibilities

Actively tours model homes with prospective buyers. Engages in the Company's defined selling process during product tours to deliver an effective sales presentation. During tours, actively seeks to close prospective buyers by asking multiple closing-related questions during the presentation, including confirmation of return visit.
Takes prospective buyers to the various homesites within the community, including production homesites, to familiarize them with the community layout. This includes both inventory homes and homes under construction. Ensures prospects understand where the homes will be built on individual homesites, where property lines begin and end, and where neighboring houses and structures will be situated. When visiting homesites, ensures the New Home Gallery and models are appropriately secured and proper signage indicating estimated return time is placed on the sales office entrance.
Manages backlog, maintaining strong lines of communication with buyers’ post-purchase decisions. Actively participates in weekly community team communication meetings, providing proactive status updates to backlog buyers, identifying issues and collaboratively resolving issues across sales, construction, customer care, design studio and Tri Pointe Solutions ensuring high levels of customer satisfaction.
Inputs, updates, and effectively utilizes data in the Company's Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
Explains and processes sales documentation for prospective buyers, including completing the information required to complete the Company's form purchase agreement for homes in assigned communities.
Works collaboratively with other departments, teams, and individuals, both inside and outside the Company, to ensure that the entire process is seamless from the setup of model homes to the close of sale and delivery of homes.
Actively participates in traffic driving efforts including, but not limited to, initiating follow-up phone calls to previous traffic, coordinating, and hosting public and broker events.
Performs all necessary follow-up to ensure the successful closing of sales in communities assigned.
Once weekly, travels to onsite corporate offices to attend division sales rallies and other corporate events.
Effectively discusses and explains the home building and home buying process to buyers in such a way that the customer feels knowledgeable and comfortable with the various touchpoints.
Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders (managers, real estate brokers, homebuyers, etc.) to drive sales.
Prepares weekly update reports of prospective customer traffic to management.
Develops knowledge of competitor policies, programs, pricing, and products, as well as consumer demographics, to better define key differentiators for assigned communities and provides helpful information to management.
Monitors and conducts regular visits to the competition to complete competitive market analysis (CMAs), providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market regarding sales pace, pricing changes, new community openings and close-outs.