New Client Integrations Specialist

Dialogue • Oswego, IL

1d

About The Position

Dialogue Contact Center Customer Service Team Are you a tech-first person who thrives on helping others succeed? We are seeking an enthusiastic New Client Integrations Specialist to join our dynamic team. In this high-impact role, you will guide new customers from the point of sale to a successful launch, ensuring a seamless, best-in-class experience from day one.

Requirements

• Comfortable navigating CCaaS, CRM, API Mapping, and AI integrations and knowledgebase optimization.
• Ability to explain complex technical concepts in simple, clear terms.
• Highly organized, patient, and cool under pressure when resolving client roadblocks.

Nice To Haves

• Energetic, empathetic, and driven to help clients achieve their goals.
• A fast, lifelong learner who loves finding creative solutions and driving to a "Yes."
• Has the organizational skills to manage multiple clients and deadlines without missing a detail.
• Possesses exceptional listening, conversational, and presentation skills.

Responsibilities

• Lead the onboarding journey from sales handoff to launch, configuring services to meet client needs.
• Act as the primary champion and point of contact via virtual meetings, email, chat, and phone.
• Conduct engaging live training sessions and create helpful resources (video tutorials, guides).
• Set clear expectations and project milestones so clients realize the value of their investment quickly.
• Partner with Sales, Product, and Vendors to resolve challenges, track CSAT scores, and continuously improve the onboarding lifecycle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed