New Client Specialist

Daniel Stark Law • Killeen, TX

7d • Onsite

About The Position

The first impression our company makes on potential new clients is through our New Client Specialists. Through care and compassion, they create a safe space for callers to share their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them. However, the care does not stop there. Here at Daniel Stark Law, you, as a team member, will always find that care and compassion as you live out our core values. You'll have a team lead who invests in your personal and professional development.

Requirements

• Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
• Excellent communication skills, including speaking and writing.
• Compassionate and empathic personality.
• Two-year commitment with the department before transferring to another department.

Nice To Haves

• Bilingual (Preferred) but not required.
• Customer service background is a plus.

Responsibilities

• Evaluate incoming streams of leads with a sense of urgency (Walk-ins, phone calls, texts, emails)
• Gather critical information from potential clients (in person or over the phone)
• Develop a deep understanding of various injury cases
• Speak and listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
• Lead potential clients through the decision to hire our law firm with confidence
• Guide potential clients through the sign-up process for an effortless client experience
• Seamlessly navigate various channels of leads and software for prompt client assistance
• Organize appointments with new clients
• Draft, review, and mail letters as needed

Benefits

• Medical, dental, vision, life, and supplemental insurance are available
• 401(k) plan; 4% company contribution match
• Gold’s Gym Membership Discount
• Organized team building
• In-office perks, including the good snacks, biweekly breakfast, unlimited coffee, tea, and more!
• Ongoing professional development and growth opportunities
• A paid day off to celebrate your birthday
• Generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed