New Business Specialist

HomeServices of America•Tucson, AZ

About The Position

The New Business Specialist serves as a subject matter expert and key liaison to sales teams, providing guidance on underwriting requirements, coverage structuring, and carrier expectations to improve submission quality, ensure compliance with underwriting standards, and increase policy placement success rates.

Requirements

Associate's degree or equivalent work experience and knowledge.
One to two years successful processing or servicing experience with an independent agency (or equivalent).
Appropriate state agent/broker insurance license is required.

Responsibilities

Review new business submissions for completeness, accuracy, and compliance with underwriting guidelines and regulatory requirements (10-20%)
Evaluate risk and perform quality assurance on coverage selections, rating accuracy, and supporting documentation (10-20%)
Maintain and update client, policy, and transaction data in the Agency Management System (AMS) with high accuracy and audit readiness (5-10%)
Process insurance applications end-to-end, ensuring all required forms and documentation are complete and compliant (5-10%)
Submit business to carriers, monitor underwriting status, and ensure timely, accurate policy issuance aligned with quoted terms (10-20%)
Reconcile issued policies in AMS, verifying coverage, premiums, and endorsements against bound terms (5-10%)
Collaborate with agents, sales teams, and carriers to resolve discrepancies and obtain outstanding requirements (0-5%)
Ensure compliance with DOI regulations and company standards; maintain organized, audit-ready documentation (5-10%)
Identify process improvement opportunities to enhance efficiency, reduce errors, and improve underwriting quality (5-10%)
Escalate potential errors & omissions (E&O), compliance risks, and customer concerns to leadership promptly (5-10%)
Perform any additional responsibilities as requested or assigned (0-5%)