New Accounts Representative- Full-Time
About The Position
Join Our Team as New Accounts Representative! Are you ready to embark on a rewarding journey in banking? As a New Accounts Representative, you'll play a pivotal role in our branch, ensuring seamless account management and exceptional customer service. Position Highlights: Account Expertise: You'll handle the opening, maintenance, and closure of various account types. From savings and checking accounts to Individual Retirement Accounts (IRAs) and Certificates of Deposit (CDs), you'll be the go-to person for our customers. Customer Relations: Building strong relationships is your forte. You'll engage with customers, explain financial services, and guide them through the account setup process. Sales Enthusiast: Cross-selling our bank's products and services will be second nature to you. Plus, you'll manage safe deposit boxes, ensuring our clients' valuables are secure. Detail-Oriented: Accuracy matters. You'll meticulously record account information, address customer inquiries, and rectify any errors. Compliance Champion: Navigating regulatory requirements is part of your skill set. You'll obtain necessary clearances and adhere to established procedures.
Requirements
- High school diploma or GED required.
- At least one year of experience in a financial institution, customer service, sales, or operations role—or an equivalent combination of education and experience.
- Demonstrated ability to communicate effectively with customers and coworkers, both verbally and in writing.
- Ability to apply common sense and judgment when handling non-routine situations or customer issues.
- Working knowledge of banking operations and policies.
- Basic math skills including the ability to calculate interest, balance accounts, and accurately count cash and negotiable instruments.
Nice To Haves
- Prior experience opening consumer deposit accounts (e.g., checking, savings, IRAs, CDs), distributing required disclosures, placing Reg CC holds, processing check orders, and completing documentation in accordance with bank policies.
- Demonstrated ability to identify customer needs, cross-sell bank products and services, make appropriate referrals, and build long-term customer relationships through effective follow-up and service excellence.
- Working knowledge of teller functions including processing deposits and withdrawals, cashing checks, verifying signatures and authentication, admitting customers to safe deposit vaults, and balancing cash in a high-volume environment.
Responsibilities
- Provide customers with all necessary disclosures before opening an account.
- Interview customers, explaining available financial services and tailoring solutions to their needs.
- Track personal information to build lasting relationships and follow up promptly.
- Accurately enter account details obtained from customers into our systems.
- Refer customers to the right staff for additional services and obtain necessary clearances.
- Manage check orders and admit customers to safe deposit vaults.
- Place new account uncollected funds on hold and notify customers.
- Fulfill Customer Service Representative duties, including processing teller transactions.
- Verify signatures and ensure authentication measures are met when cashing checks or disbursing funds.
Benefits
- medical
- dental
- vision
- retirement savings with employer match
- paid time off
- other voluntary benefits
- quarterly incentives
- annual performance-based salary increases
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
