New Accounts Representative- Full-Time

Oak Valley Community Bank•Stockton, CA

9d•$20 - $26•Onsite

About The Position

Are you ready to embark on a rewarding journey in banking? As a New Accounts Representative, you'll play a pivotal role in our branch, ensuring seamless account management and exceptional customer service. Position Highlights: Account Expertise: You'll handle the opening, maintenance, and closure of various account types. From savings and checking accounts to Individual Retirement Accounts (IRAs) and Certificates of Deposit (CDs), you'll be the go-to person for our customers. Customer Relations: Building strong relationships is your forte. You'll engage with customers, explain financial services, and guide them through the account setup process. Sales Enthusiast: Cross-selling our bank's products and services will be second nature to you. Plus, you'll manage safe deposit boxes, ensuring our clients' valuables are secure. Detail-Oriented: Accuracy matters. You'll meticulously record account information, address customer inquiries, and rectify any errors. Compliance Champion: Navigating regulatory requirements is part of your skill set. You'll obtain necessary clearances and adhere to established procedures.

Requirements

High school diploma or GED required, with at least one year of experience in a financial institution, customer service, sales, or operations role—or an equivalent combination of education and experience.
Demonstrated ability to communicate effectively with customers and coworkers, both verbally and in writing, and to apply common sense and judgment when handling non‑routine situations or customer issues.
Working knowledge of banking operations and policies, basic math skills including the ability to calculate interest, balance accounts, and accurately count cash and negotiable instruments.

Nice To Haves

Prior experience opening consumer deposit accounts (e.g., checking, savings, IRAs, CDs), distributing required disclosures, placing Reg CC holds, processing check orders, and completing documentation in accordance with bank policies.
Demonstrated ability to identify customer needs, cross‑sell bank products and services, make appropriate referrals, and build long‑term customer relationships through effective follow‑up and service excellence.
Working knowledge of teller functions including processing deposits and withdrawals, cashing checks, verifying signatures and authentication, admitting customers to safe deposit vaults, and balancing cash in a high‑volume environment.

Responsibilities

Disclosure Distribution: Before opening an account, you'll provide customers with all necessary disclosures.
Customer Interviews: You'll interview customers, explaining available financial services and tailoring solutions to their needs.
Efficient Follow-Up: By tracking personal information, you'll build lasting relationships and follow up promptly.
Accurate Data Entry: Account details obtained from customers will be accurately entered into our systems.
Referrals and Clearances: When customers seek additional services, you'll refer them to the right staff and obtain necessary clearances.
Check Orders and Safe Deposit Vaults: Managing check orders and admitting customers to safe deposit vaults will be part of your routine.
Uncollected Funds: You'll place new account uncollected funds on hold and notify customers.
Teller Transactions: Fulfilling Customer Service Representative duties, including processing teller transactions, will be part of your role.
Cash Handling: Verifying signatures and ensuring authentication measures are met when cashing checks or disbursing funds.