New Accounts Representative

First Federal Bank of Louisiana•Lake Charles, LA

1d•Onsite

About The Position

First Federal Bank of Louisiana is currently seeking a Universal Banker 2 at the Main Office, located in Downtown Lake Charles, LA. First Federal Bank of Louisiana is a full-service, community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day.

Requirements

High school diploma or GED
A minimum of one (1) year banking experience

Responsibilities

Serves new and existing customers, both consumer and commercial, with the highest level of courtesy and professionalism.
Identifies financial needs of customers and provides a full range of banking services to individual customers and commercial clients, as well as provides support to branch staff.
Demonstrates a high level of efficiency by routinely performing a combination of all teller and new account duties.
Greets customers immediately, in-person and by telephone, and ascertains nature of business; gives information to callers or routes calls accordingly.
Identifies customer’s financial needs and cross-sells bank products and services; refers customers to FFBLA specialists from other lines of business.
Receives checking and savings deposits; verifies cash and endorsements, receives proper identification for cash back; and issues receipts of deposits.
Examines checks deposited and determines proper funds availability based on regulation requirements; completes hold notices, as needed.
Processes savings withdrawals; cashes checks; redeems U.S. Savings Bonds; processes cash advances; verifies endorsement, receives proper identification and ensures validity.
Identifies counterfeit currency; identifies fraudulent checks; checks for proper endorsements.
Answers customer account inquiries regarding interest rates, service charges and account history while complying with disclosure requirements and consumer privacy policies.
Gathers information and opens, renews, services, and closes customer and commercial deposit accounts; prepares all documentation; requests and reviews business documents; completes data entry; updates and maintains signature cards, as needed.
Processes incoming and outgoing wire transfers.
Sells and prepares official bank checks; orders check for customers; sells visa gift cards; issues Debit/ATM cards; performs Debit/ATM card maintenance.
Accepts loan payments and collection items; verifies payment amount and issues receipts.
Assists in opening night depository and works customer's night deposit bags.
Balances cash drawer daily, including periodic trail balancing; secures cash drawer; maintains daily cash limits; buys and sells currency from the vault as necessary.
Maintains appropriate currency logs, official check logs, visa gift card and ATM logs.
Follows teller and new account policies and procedures, as well as opening and closing and branch security policies and procedures.
Opens, closes, and provides access to safe deposit boxes.
Performs account maintenance functions; completes documentation on debit cards/credit cards for travel exceptions.
Complies with specific job related BSA policies and procedures.
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.