Neuroscience Rare Diseases Account Manager (NRD-AM) - Michigan Ecosystem

Genentech•Dearborn Heights, MI

1d•$137,500 - $255,300•Remote

About The Position

The Neuroscience Rare Diseases Account Manager (NRD-AM) will manage and develop long-term relationships with physicians and other customers in the assigned territory. This role involves representing assigned GNE brand(s) and their approved indications, educating external customers such as physicians and nurses about the clinical information of these brands in relation to the applicable therapeutic area/disease state. The NRD-AM will also be responsible for supporting healthcare provider offices with access and reimbursement support. This position serves as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing their clinical, educational, and business needs to support improved patient outcomes and quality of care. The role requires proactively identifying and developing solutions for complex or critical accounts within and across therapeutic area ecosystems, collaborating with internal and external experts. The NRD-AM will deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines, triaging to US Medical Affairs experts as needed. Engagement with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews is also a key responsibility. Additionally, the NRD-AM will provide patients/caregivers and patient advocacy group members with information and resources to empower their participation in healthcare decisions, addressing product acquisition, supply matters, and ensuring product access through education on coverage, reimbursement, and patient assistance programs. Communication of patient-specific access issues and trends to territory partners, while maintaining patient confidentiality, is essential. The role requires leading by exemplifying operating principles and collaborating with Partnership and Access Liaisons (PALs) to develop comprehensive local geography business plans, while working proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.

Requirements

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum
6 or more years’ experience working in a sales role with HCPs
Deep understanding of healthcare practitioners' clinical and business goals and challenges to drive demand at the point of care.
Outstanding interpersonal, presentation, influencing, and negotiation skills.
Proven track record of solving unusually complex problems using multiple dynamic sources of information, while meeting or exceeding objectives and goals.

Nice To Haves

Reimbursement experience is strongly preferred
Neuroscience, rare disease and/or orphan experience
Ability to attend Advocacy Events
Work with Advocacy Groups
Previous experience in achieving specific brand performance plans or other financial targets

Responsibilities

Manage and develop long-term relationships with physicians and other customers for the customer accounts in the assigned territory.
Represent the assigned GNE brand(s) and their approved indications.
Educate external customers such as physicians and nurses about the clinical information of the assigned GNE brand(s) in relation to the applicable therapeutic area/disease state.
Support healthcare provider offices with access and reimbursement support.
Serve as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing their clinical, educational, and business needs.
Proactively identify and develop solutions for complex or critical accounts within and across therapeutic area ecosystems.
Deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines.
Engage with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews.
Provide patients/caregivers and patient advocacy group members with information and resources to empower and encourage their active participation in healthcare decisions.
Address product acquisition, supply matters, and ensure product access through education on coverage, reimbursement, and patient assistance programs.
Communicate patient-specific access issues and trends to territory partners while maintaining patient confidentiality.
Collaborate with Partnership and Access Liaison (PAL) to develop comprehensive local geography business plans.
Work proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.
Coach and mentor other TAMs within the ecosystem.