Neuroscience Rare Diseases Account Manager (NRD-AM) - Michigan Ecosystem

Roche•South San Francisco, MI

1d•$137,500 - $255,300•Remote

About The Position

As a Neurological Rare Disease Account Manager, you will manage and develop long-term relationships with physicians and other customers in the assigned territory. You will represent the assigned GNE brand(s) and their approved indications, helping external customers such as physicians and nurses learn about the clinical information of the assigned GNE brand(s) in relation to the applicable therapeutic area/disease state. You will also be responsible for supporting healthcare provider offices with access and reimbursement support. Serve as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members, addressing their clinical, educational, and business needs to support improved patient outcomes and quality of care. Proactively identify and develop solutions for complex or critical accounts within and across therapeutic area ecosystems, collaborating with internal and external experts to achieve these goals. Deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines. Triage to US Medical Affairs experts as needed. Engage with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews to gain insights and identify opportunities. Provide patients/caregivers and patient advocacy group members with information and resources to empower and encourage their active participation in healthcare decisions. Address product acquisition, supply matters, and ensure product access through education on coverage, reimbursement, and patient assistance programs. Communicate patient-specific access issues and trends to territory partners while maintaining patient confidentiality. Lead by exemplifying our Operating Principles in all aspects of work. Collaborates with Partnership and Access Liaison (PAL) to develop comprehensive local geography business plans, while working proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.

Requirements

Business, Scientific or Clinical degree, Bachelor’s degree level at minimum
6 or more years’ experience working in a sales role with HCPs
Deep understanding of healthcare practitioners' clinical and business goals and challenges to drive demand at the point of care.
Coach and mentor other TAMs within the ecosystem.
Outstanding interpersonal, presentation, influencing, and negotiation skills.
Proven track record of solving unusually complex problems using multiple dynamic sources of information, while meeting or exceeding objectives and goals.
Ability to attend Advocacy Events
Work with Advocacy Groups
Significant driving of either a company provided or personal vehicle
Prolonged periods of sitting

Nice To Haves

Reimbursement experience is strongly preferred
Neuroscience, rare disease and/or orphan experience
Previous experience in achieving specific brand performance plans or other financial targets

Responsibilities

Manage and develop long-term relationships with physicians and other customers in the assigned territory.
Represent assigned GNE brand(s) and their approved indications.
Educate external customers on the clinical information of assigned GNE brand(s) in relation to the applicable therapeutic area/disease state.
Support healthcare provider offices with access and reimbursement support.
Serve as the primary point of contact for healthcare providers, specialty pharmacies, patients/caregivers, and patient advocacy team members.
Address clinical, educational, and business needs to support improved patient outcomes and quality of care.
Proactively identify and develop solutions for complex or critical accounts within and across therapeutic area ecosystems.
Collaborate with internal and external experts to achieve goals.
Deliver education to healthcare providers regarding product information, appropriate use, and dosing based on FDA approved guidelines.
Triage to US Medical Affairs experts as needed.
Engage with specialty pharmacies to highlight the value proposition of the Therapeutic Area and conduct periodic business reviews.
Provide patients/caregivers and patient advocacy group members with information and resources.
Address product acquisition, supply matters, and ensure product access through education on coverage, reimbursement, and patient assistance programs.
Communicate patient-specific access issues and trends to territory partners while maintaining patient confidentiality.
Exemplify Operating Principles in all aspects of work.
Collaborate with Partnership and Access Liaison (PAL) to develop comprehensive local geography business plans.
Work proactively with PAL and Case Manager roles to ensure a positive end-to-end experience for HCPs, patients, and caregivers.