Network VoIP Engineer

Farm Credit Services of America•Austin, TX

7d•Hybrid

About The Position

Provides technical leadership and hands-on support for enterprise telephony and unified communications services across the organization. Responsible for design, implementation, maintenance, and operational stability of VoIP infrastructure in a 24x7x365 environment. Serves as a subject matter expert for Cisco collaboration technologies, SIP trunking, session border controllers, disaster recovery planning, security, and telephony-related projects, while supporting high availability, compliance, and continuous improvement of voice services.

Requirements

Bachelor’s degree in computer science, information technology, telecommunications, or related field.
Minimum of three (3) years of experience with Cisco Unified Communications Manager, Unity Connection, and Emergency Responder version 12.x or higher.
Advanced knowledge of dial plans, route patterns, and call routing design.
Experience troubleshooting SIP and SCCP phone registration, including SRST.
Experience configuring and troubleshooting inbound and outbound dial peers using Cisco CUBE.
Voice gateway and multi-site deployment experience.
Quality of Service design and implementation experience for voice traffic.
Experience with SIP trunk activation and support across multiple carriers.
Knowledge of Cisco routing, access-layer switching, and enterprise network integration.
Ability to operate effectively in a 24x7x365 enterprise environment with high autonomy and technical judgment.

Nice To Haves

Experience with SD-WAN impact on VoIP and SIP traffic.
Experience administering Cisco Meraki wireless environments and familiarity with Cisco Identity Services Engine.
Experience with third-party Cisco UC tools such as Kurmi or Variphy and diagnostics tools such as Cisco RTMT.
Experience with Cisco Expressway, hybrid calling, Webex Calling, Webex Contact Center, or Microsoft Teams Phone.
Automation experience using Ansible, Python, or similar tools.
Exposure to compliance requirements such as HIPAA, SOX, or PCI.
Experience with non-Cisco session border controller platforms such as Ribbon or AudioCodes.

Responsibilities

Support implementation, maintenance, and lifecycle management of enterprise VoIP infrastructure.
Perform advanced troubleshooting for Cisco Unified Communications Manager, Unity Connection, and Emergency Responder platforms.
Configure and support SIP trunking and session border controller solutions including Cisco CUBE.
Support disaster recovery planning, backup strategies, and network security implementation for voice services.
Monitor performance, respond to vulnerabilities, and resolve operational incidents affecting telephony and unified communications services.
Participate as subject matter expert in complex projects including solution design, risk assessment, and cross-team coordination.
Develop and maintain technical documentation, runbooks, and internal training materials.
Provide second-tier escalation support and mentor peer technical staff.
Contribute to infrastructure improvements and process optimization initiatives.
Support internal staff and multiple business locations to ensure voice services remain highly available, secure, and compliant with organizational standards.

Benefits

Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
401(k) plan that includes immediate vesting of a generous employer match and additional employer contribution
Long-term disability and life insurance
Vacation leave, sick leave, and paid holidays
Fertility benefit and parental leave plan
Up to two days per year to volunteer in local community organizations, services, or events
Ongoing professional-development opportunities
Generous tuition-reimbursement program
Physical fitness incentive plan
Employer matching gifts program