Network Voice Engineer

PFG | Performance Good Group

8d•$70,000 - $100,000

About The Position

We are seeking a Network Voice Engineer to join our growing IT team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security. If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to hear from you.

Requirements

Bachelor’s degree in information technology, Engineering, or related field (or equivalent experience)
3 - 5 years of experience
Strong experience with VoIP and IP telephony
Hands-on knowledge of SIP, RTP, SRTP, H.323 (preferred), codecs (G.711, G.729, Opus)
Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms
Solid understanding of networking fundamentals (TCP/IP, routing, switching)
Experience implementing QoS for voice traffic
Familiarity with firewalls, NAT, VPNs, and voice security best practices
Ability to troubleshoot using packet captures (Wireshark) and voice tools
Strong documentation and communication skills
On-call rotation may be required
Fast-paced enterprise or service provider environment

Nice To Haves

5 - 7 years of experience
Voice or networking certifications (CCNA/ CCNP Collaboration, Microsoft Teams Voice)
Experience with cloud voice solutions (Webex Calling, Teams Phone, Zoom Phone)
Knowledge of contact center technologies
Experience with E911, call recording, and compliance requirements
Scripting or automation experience (Python, PowerShell)

Responsibilities

Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
Monitor voice quality and performance (latency, jitter, packet loss, MOS)
Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
Integrate voice systems with network infrastructure (routers, switches, firewalls)
Perform upgrades, patches, and migrations with minimal downtime
Ensure high availability, redundancy, and disaster recovery for voice services
Maintain documentation, diagrams, and operational procedures
Collaborate with network, security, and application teams
Provide Tier 2/3 support and on-call escalation as needed