Network Technician

City of Charlotte•Charlotte, NC

About The Position

The Network Technician supports the design, implementation, and maintenance of enterprise network and telecommunications systems. The role helps ensure the reliability, performance, and security of LAN, WAN, wireless, cloud, and other data communications infrastructure through troubleshooting, monitoring, and hands-on configuration of network devices and systems, including VOIP, telephony, POTS, SIP, PRIs, mobility routers, and servers. The technician assists with deploying technologies, upgrading systems, and optimizing connectivity across multiple sites. The position also contributes to infrastructure improvement projects, collaborates with network engineers and security teams, coordinates with vendors, and provides technical recommendations to improve network efficiency, communication reliability, and organizational resiliency.

Requirements

High school diploma or equivalent and three years of relevant experience; or a two-year college degree and one year of related work experience; or a bachelor’s degree from an accredited college or university.
Experience in network engineering, network administration, telecommunications, or a similar role.
Knowledge of MS Visio, TCP/IP, DNS, DHCP, VPNs, VLANs, VXLAN, NXOS, ACI, network security practices, and enterprise connectivity technologies.
Working knowledge of VOIP, telephony, POTS, SIP, PRI circuits, mobility routers, wireless networks, cloud networks, and related telecommunications systems.
Experience with enterprise network hardware from vendors such as Aruba, Cisco, Juniper, or Cradlepoint, or equivalent.
Familiarity with network monitoring tools such as SolarWinds, PRTG, and Nagios.
Familiarity with network security and policy enforcement platforms for wired, wireless, and VPN access, such as ISE and ClearPass.
Strong troubleshooting, analytical, and problem-solving skills.
Strong communication, collaboration, and documentation abilities.
Ability to work with network engineers, security teams, operations staff, vendors, and service providers.
Ability to adapt to evolving network, telecommunications, and security technologies.
Ability to lift equipment up to 40 pounds occasionally, bend, and access data closets, wiring spaces, and telecommunications rooms.
Availability for after-hours support as part of an on-call rotation; occasional evening or weekend work may be required.

Nice To Haves

Relevant certifications such as CCNA or CompTIA Network+.

Responsibilities

Install, configure, and support network and telecommunications hardware, cabling, and connectivity devices across enterprise environments.
Install, configure, maintain, and troubleshoot LAN, WAN, wireless, cloud, VOIP, telephony, POTS, SIP, and PRI systems.
Perform routine network maintenance, testing, and performance verification to support reliability, security, and uptime.
Troubleshoot connectivity issues, LAN/WAN performance problems, telecommunications outages, and hardware malfunctions to restore service and minimize business impact.
Assist with network and telecommunications configurations, upgrades, and deployment of new technologies under the direction of senior engineers or network architects.
Maintain and repair network hardware, cabling infrastructure, servers, telephony equipment, peripheral devices, and related communication systems.
Monitor network and telecommunications operations using enterprise tools and escalate concerns to engineering teams when needed.
Collaborate with operations, systems, network engineering, and cybersecurity teams to support network stability, security, and service delivery goals.
Support scheduled upgrades, maintenance windows, firmware updates, and system improvements while minimizing disruption.
Document network changes, cable maps, equipment inventories, telecommunications configurations, and service records.
Provide technical support, guidance, and training to end users and team members on network connectivity, telecommunications systems, and system usage.
Coordinate with external vendors and service providers on equipment procurement, repair, telecommunications services, and service delivery.
Contribute to infrastructure improvement projects and provide technical recommendations to improve network efficiency, reliability, security, and resiliency.