Network Technician

DMI•Crownsville, MD

7d•$66,867 - $80,241•Onsite

About The Position

DMI, LLC is seeking a Network Technician to join their team. This role involves supporting designated sites, including satellite offices associated with DHS, county courthouses, sheriff’s offices, and other locations where DHS staff and contractors are present. The technician will provide in-person help desk support for computer/server troubleshooting, investigating software failures, and addressing issues with computer components and peripherals. They will also offer remote site coverage for other locations when the primary individual is unavailable, and provide desktop telephone support to off-site staff, including remote computer support and diagnosis using DHS-provided tools. Additionally, the role includes serving as a technical resource to other Administrators, managing account provisioning and permissions according to DHS policies, creating and sharing documentation on processes and changes, deploying equipment, and configuring IT equipment to meet agency standards.

Requirements

An Associate's degree from an accredited college or university in Computer Science, Information Systems, Engineering or a related field; or Technical school certificate of completion in the data communications field including cable installation, or the equivalent military training.
An additional year of specialized experience may be substituted for the required education.
Three (3) years of experience in a computer-related field.
Two (2) years of experience in the following areas: Installation, operation, and maintenance of Windows Infrastructure and connected devices.
Must successfully pass a fingerprint-based background investigation.
Must be a U.S. Citizen

Responsibilities

Supports the designated sites assigned, the position also supports satellite offices associated with DHS. The offices include the county courthouses, sheriff’s offices, and other locations where DHS staff and contractors are located.
Provides in-person help desk computer/server troubleshooting support, to include investigating software related failures in addition to faulty computer components and peripherals (disk drives, motherboards, mice, printers, keyboards, etc.).
Provides in-person remote site coverage for other supported locations which will include all duties as outlined above for said location in the event that the individual responsible for the location is on leave or out of the office.
Provides desktop telephone support to other off-site staff, to include providing remote computer support/diagnosis, using DHS provided remote diagnosis tools.
Serves as a technical resource to other Administrators.
Manages, creates, and provisions accounts, permissions, and identities per DHS’ policies.
Manages, creates, and shares documentation and other material on processes, technical implementations, as well as modifications and changes in the environment.
Deploys equipment to meet the agency’s needs.
Configures and manages IT equipment per DHS’ standards