NETWORK TECHNICIAN
About The Position
The Network Technician is responsible for the 24/7 operation of Madison County’s data network. The position configures, installs, maintains, and troubleshoots local and wide area networks, wired and wireless networking systems, network equipment, and data security systems. It supports County and departmental networked applications, services, devices, and PC support, and responds to County personnel’s needs. The role administers network operations and security, coordinates equipment replacement and communications cabling, provides upper-tier support, assists users and lower-grade employees, and serves as a liaison between County offices and third-party vendors. The Network Technician also supports inventory control, evaluates and recommends purchases, maintains reports and documentation, monitors the security plan, backs up the Network Administrator when absent, and participates in County-wide on-call coverage. The position is based at the Madison County Administration Building in Edwardsville, Illinois.
Requirements
- An associate’s degree in a relevant field or equivalent experience.
- Two years of related experience.
- Network certification, such as Cisco Certified Network Associate, Aruba Certified Associate, or equivalent, required within 90 days of employment.
Responsibilities
- Administer the County’s data networks on a 24/7 basis and respond to service issues.
- Configure, install, maintain, and troubleshoot wired and wireless networking systems and data security systems.
- Coordinate replacement of defective network equipment with warranty agencies.
- Provide and enforce data security measures with external agencies such as HIPPA and CJIS.
- Coordinate, terminate, and certify communications cabling.
- Provide upper-tier support for County and departmental networked services and applications, networked devices, and PC support.
- Administer network device supplies.
- Back up the Network Administrator when that person is absent.
- Assist users with problems and resolutions.
- Act as the direct liaison between County offices and third-party vendors.
- Contact hardware and software vendors for technical support to resolve issues.
- Provide ongoing assistance to lower-grade employees.
- Evaluate and recommend solutions for purchase.
- Help maintain hardware and software inventory control.
- Generate reports and documentation and document specifications for reference.
- Monitor the security plan and implement best security practices.
- Be available after business hours for support issues and participate in an on-call rotation for the County’s network.
- Perform other duties as required or assigned that are reasonably within the scope of the position.
Benefits
- Competitive wages on a step plan with guaranteed increases based on years of service.
- Complete health insurance benefits package including medical and prescription coverage, HSA and FSA, dental, and vision.
- Retirement contributions through the Illinois Municipal Retirement Fund pension.
- Eight-hour workday including a one-hour paid lunch.
- 14 paid holidays.
- Employee Assistance Program.
- Life insurance and supplemental accident and critical illness coverage.
- Vacation, sick, and personal paid time off accruing from the first day.
- May be eligible for Public Service Student Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
