Network Technician

Madison County Government•Edwardsville, IL

About The Position

The Network Technician is responsible for the 24/7 operation of Madison County Government’s data network. The position configures, installs, maintains, and troubleshoots local and wide area networks, wired and wireless systems, network equipment, and data security systems. It supports County and departmental networked applications, services, devices, and users, and responds to network support issues, including after business hours and through an on-call rotation.

Requirements

Associate’s degree in a relevant field or equivalent experience.
Two years of related experience.
Network certification such as Cisco Certified Network Associate, Aruba Certified Associate, or equivalent, required within 90 days of employment.

Responsibilities

Administer the County’s data networks on a 24/7 basis and respond to service issues.
Configure, install, maintain, and troubleshoot wired and wireless networking systems and data security systems.
Coordinate replacement of defective network equipment with warranty agencies.
Provide and enforce data security measures with external agencies, including HIPAA and CJIS.
Coordinate, terminate, and certify communications cabling.
Provide upper-tier support for County and departmental networked services, applications, devices, and PCs.
Administer network device supplies.
Back up the Network Administrator when that employee is absent.
Assist users with problems and resolutions.
Serve as a direct liaison between County offices and third-party vendors.
Contact hardware and software vendors for technical support to resolve issues.
Provide ongoing assistance to lower-grade employees.
Evaluate and recommend solutions for purchase.
Help maintain hardware and software inventory control.
Generate reports and documentation and document specifications for reference.
Monitor the security plan and implement security best practices.
Be available for after-business-hours support contacts and participate in an on-call rotation for the County network.
Perform other duties reasonably within the scope of the position.

Benefits

Competitive wages on a step plan with guaranteed increases based on years of service.
Medical and prescription health insurance.
Health Savings Account and Flexible Spending Account.
Dental and vision insurance.
Retirement contributions through the Illinois Municipal Retirement Fund pension.
Eight-hour workday with a one-hour paid lunch.
14 paid holidays.
Employee Assistance Program.
Life insurance and supplemental accident and critical illness coverage.
Vacation, sick, and personal days accruing from the first day of employment.
Potential eligibility for Public Service Student Loan Forgiveness.