Network Technician, Network Services

Pepperdine University•Malibu, CA

2d•$27 - $30•Onsite

About The Position

The Network Technician oversees and helps to maintain the University’s cable plant, telephone system, voicemail system, data network service, IT billing system, and other services. The successful Senior Network Technician will perform both telecommunication and data communication duties in a team environment with a high focus on customer service to the University community. This position requires that the candidate be flexible enough to adjust his/her schedule to perform periodic network maintenance and upgrades around business and academic calendars.

Requirements

High school diploma and three (3) or more years of experience in telecommunications and basic networking background skills.
Ability to install, maintain, support, repair, analyze, diagnose, and test telecommunications and data equipment, services, appliances, rack systems, and other associated hardware to meet or exceed established procedures and best practices.
Ability to install, test, and repair appropriate network, telecommunications, and data cabling and wiring.
Ability to maintain tools and equipment.
Strong customer service skills.
Strong communication and relationship building skills to work with internal and external stakeholders and vendors.
Good verbal and written communication skills, ability to be a true team player with a commitment to success, and will be able to thrive in a fast-paced, rapidly-changing network environment.
Demonstrated ability to identify, analyze, and troubleshoot problems and determine their source.
Ability to resolve problems or to quickly escalate issues and manage their resolution with the assistance of others (e.g. IT teammates, supervisor, or third-party vendor expertise).

Nice To Haves

Associate's degree or five (5) or more years of experience in telecommunications and basic networking background skills.

Responsibilities

Assigns technicians or performs work to move, add, modify, or disconnect network, phone, or other services to client workstations, offices, and other locations.
Uses various technical tools to monitor the voice/data networks performance and performs data electronics configuration and maintenance.
Provides Tier-1 and Tier-2 technical support and troubleshooting of voice/data networks, data electronics, cable plant, and other infrastructure and systems.
Reviews, assigns, and/or resolves trouble tickets and support service requests.
Collaborates with phone/data vendors, service providers, and local exchange carriers to solve voice network and WAN/Internet outages on behalf of University clients.
Creates and maintains documentation such as network maps, databases, technical data and procedures, and other reference guides in a timely manner as part of the completion of individual technical service jobs and as ongoing improvement projects.
Maintains the IT Billing systems database.
Processes work orders for phone, voicemail, network, and other assigned requests, entering departmental charges into the system.
Provides cost estimates to customers for work requests, e.g., installation of equipment.
Performs billing audits to ensure that recharges are within the standards set by IT leadership.
Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders.
Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success.
Works with high integrity to maintain the trust of the University community.
Reviews and submits regular, timely, and complete paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
Keeps personal and shared workspaces clean and organized.
Provides backup support and assistance to other team members.
Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects.
Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
Attends training sessions, vendor presentations, user group meetings, conferences, and seminars.
Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
Volunteers to undertake tasks that stretch the employee's capabilities.
Serves on various committees within the Information Technology division.
Participates in external University committees.
Performs other related duties as assigned.
Understands and supports the Christian mission of the University.
Upholds the University mission through team, location, atmosphere, and work performed.