Network Support Services
About The Position
The California OPT/ITSB is engaging a consultant to provide cloud network services for investment firms migrating existing on-premises network solutions to cloud-based solutions. The Investment Office needs advanced network expertise to support maintenance, operational stability, critical incident response, and the architecture, design, and support of existing and new cloud solutions. The role provides senior technology specialist support for a highly visible investment technology environment that relies on resilient, well-documented, and secure network operations. Work is performed fully remotely.
Requirements
- Advanced expertise in network routing and switching, with experience supporting and implementing complex enterprise network environments.
- Hands-on experience with Cisco Identity Services Engine, Cisco DNA Center, and Cisco Firepower Threat Defense.
- Experience with F5 load balancing, Infoblox IP management, and VPN and site-to-site VPN tunnels.
- Proficiency with network monitoring and access tools, including Cacti, SolarWinds, Access Control Server, and SecureCRT.
- Experience supporting wireless networking and Cyclades management.
- Availability during Pacific Time business hours.
- Availability for after-hours, weekend, and holiday on-call coverage for critical outages.
Responsibilities
- Support Investment Office initiatives and engineer sustainable modern networking technologies across the enterprise.
- Support the current BlackRock Aladdin cloud solution, respond to incidents, participate in planning and designing future cloud solutions, and monitor for performance issues.
- Provide network support for partner platforms, including Charles River, Bloomberg, and State Street Bank.
- Design, develop, deploy, maintain, and operate enterprise network technologies across on-premises and cloud environments.
- Automate monitoring and alerting across core connectivity infrastructure, using failover as a first line of defense and ensuring automatic transition to alternate connectivity paths when failures occur.
- Provide formal documentation following critical failures and support application prioritization during service-impacting incidents.
- Deliver Level III support for enterprise data networks.
- Participate in planning and designing SDN, SD-WAN, NFV, and other secure networking technologies.
- Maintain and support firewalls, F5 load balancing, Infoblox IP management, Identity Services Engine for port security, VPN and site-to-site VPN tunnels, Cacti and SolarWinds monitoring, Access Control Server device authentication, SecureCRT, wireless networking, Cyclades management, Gigamon switch monitoring, and switching and routing.
- Document project status reports, business processes, incident triage reports and resolutions, meeting minutes, test cases, and test outcomes, and maintain these materials in the appropriate file share.
- Conduct knowledge-transfer sessions through reviews, cross-training, and job shadowing to transfer work products and operational knowledge to state personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
