Network Support Services

Sapsol Technologies•Sacramento, CA

1d•Remote

About The Position

The California OPT/ITSB is engaging services to support cloud initiatives with investment firms, including migrating existing on-premises network solutions to cloud-based solutions. The Investment Office needs advanced network expertise to maintain operational stability, respond to critical incidents, and support existing network technologies and the architecture, design, and support of existing and new cloud solutions. The role provides senior technology specialist support across on-premises and cloud environments, including the BlackRock Aladdin cloud solution and partner platforms such as Charles River, Bloomberg, and State Street Bank. The consultant will work fully remotely in a highly visible investment technology environment that depends on resilient, well-documented, and secure network operations. The role requires availability during Pacific Time business hours and after-hours, weekend, and holiday on-call coverage for critical outages.

Requirements

Advanced expertise in network routing and switching.
Experience supporting and implementing complex enterprise network environments.
Hands-on experience with Cisco Identity Services Engine, Cisco DNA Center, and Cisco Firepower Threat Defense.
Experience with F5 load balancing, Infoblox IP management, and VPN and site-to-site VPN tunnels.
Proficiency with network monitoring and access tools, including Cacti, SolarWinds, Access Control Server, and SecureCRT.
Experience supporting wireless networking and Cyclades management.
Availability during Pacific Time business hours.
Availability for after-hours, weekend, and holiday on-call coverage for critical outages.

Responsibilities

Support Investment Office on-premises-to-cloud initiatives and other enterprise network engineering, maintenance, operations, support, and knowledge transfer.
Engineer sustainable modern networking technologies across the enterprise.
Support the BlackRock Aladdin cloud solution, respond to reported incidents, participate in planning and design of future cloud solutions, and monitor for performance issues.
Provide network support for partner platforms, including Charles River, Bloomberg, and State Street Bank.
Design, develop, deploy, maintain, and operate enterprise network technologies across on-premises and cloud environments.
Automate monitoring and alerting across core connectivity infrastructure, establish failover as a first line of defense, and ensure automatic transition to alternate connectivity paths when failures occur.
Provide formal documentation for critical failures and support application prioritization during service-impacting incidents.
Deliver Level III support for enterprise data networks.
Participate in the planning and design of SDN, SD-WAN, NFV, and other secure networking technologies.
Maintain and support firewalls, F5 load balancing, Infoblox IP management, Identity Services Engine for port security, VPN and site-to-site VPN tunnels, Cacti and SolarWinds monitoring, Access Control Server device authentication, SecureCRT, wireless networking, Cyclades management, Gigamon switch monitoring, and switching and routing.
Document project status reports, business processes, incident triage reports and resolutions, meeting minutes, test cases, and test outcomes, and maintain the materials in the appropriate file share.
Conduct knowledge-transfer sessions through reviews, cross-training, and job shadowing to support transfer of work products and operational knowledge to state personnel.
Provide after-hours, weekend, and holiday on-call coverage for critical outages.