Network Technician - DOCSIS Engineering

Midcontinent•Sioux Falls, SD

22d•Onsite

About The Position

The Network Engineering – DOCSIS team is responsible for helping create and operate our highly rated and award-winning service provider network. This role is important to develop and enhance and grow our network to meet the customer’s needs. The Network Technician - DOCSIS applies their specialized knowledge to build, maintain and support Midco’s DOCSIS and PON access network delivery systems.

Requirements

High School Diploma.
Minimum 1 year networking experience.

Nice To Haves

Associate or bachelor's degree in networking or similar field.
Experience in the telecommunications field as a network technician.
High School Diploma or GED required.
Minimum 3 years network experience required. Experience in telecommunications industry preferred.
SCTE BPE, CCNA and CCT preferred.
High School Diploma or GED required.
Minimum 5 years network experience required. Experience in telecommunications industry preferred.
SCTE BPE, CCNA and CCT preferred.
Mentor and resource for less tenured technicians.

Responsibilities

Provide support of Midco’s Access Networks by engaging knowledge of DOCSIS and PON network delivery systems over Fiber and HFC access networks.
Provide support for multiple projects or aspects of the Fiber and HFC access networks.
Assist field with problem resolution on DOCSIS and PON networks.
Deploy DOCSIS CMTS, RPHY, Aggregation switches, PON OLT, and R-OLT network hardware.
Perform network upgrades on all managed equipment including customer CPE.
Ensure that services are operated and maintained in a manner consistent with the requirements of the services carried on the access networks.
Keep Management up to date of engineering activities, issues, and progress.
Serve as a liaison between your team and other departments; build and maintain strong, collaborative, and productive working relationships.
Assist with resolving outages quickly and completely, while providing optimal internal customer service.
Install system components as necessary.
Assist with testing programs with the Technology Group and Field Operations.
Compile timely, comprehensive, and accurate reports as requested.
Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.