Network Systems Technician I/II

City of Escondido•Escondido, CA

12h•Onsite

About The Position

Under supervision (Network Systems Technician I), or general supervision (Network Systems Technician II), provides liaison and technical assistance to system users for computer, phone and network related problems; consults with department representative to determine hardware/software requirements and develops specifications; sets up, configures and provides support for desktop computer equipment including hardware, software and peripheral equipment; upgrades existing hardware and software; provides technical assistance in support of networked systems; and works on network projects as needed. This position will be required to work on site. Remote work is not an option.

Requirements

Equivalent to the completion of the twelfth grade supplemented by college level course work in information systems, computer science or a related field.
Network Systems Technician I: One year (full-time equivalent) of experience in information systems in a networked environment. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience.
Network Systems Technician II: Two years (full-time equivalent) of increasingly responsible experience performing duties comparable to a Network Systems Technician I with the City of Escondido. Additional education or training in an appropriate discipline may be substituted for up to one year (full-time equivalent) of the work experience.
Knowledge of theories and applications of computer science.
Knowledge of computer systems, programming, and networking.
Knowledge of personal computer hardware and software components.
Knowledge of methods and techniques used in the installation, troubleshooting and maintenance of software applications.
Knowledge of operational characteristics of local and wide area network systems.
Knowledge of principles and practices of troubleshooting computer system hardware and software problems.
Knowledge of principles and practices of technical network administration.
Knowledge of principles and practices of customer service.
Knowledge of operational characteristics of various computer software packages.
Knowledge of operational characteristics of a variety of communication equipment and devices.
Knowledge of computer logic and mathematics.
Knowledge of principle languages used in information systems programs.
Knowledge of basic record keeping techniques.
Ability to respond to and identify user computer related problems.
Ability to install and configure desktop computer systems and peripheral equipment.
Ability to troubleshoot a variety of desktop systems hardware and software.
Ability to perform technical maintenance on local and wide area networked systems.
Ability to test and repair network cabling problems.
Ability to communicate technical information to a wide variety of users.
Ability to perform minor repairs on computer equipment.
Ability to analyze and define problems and conceptualize practical computer solutions.
Ability to develop and revise information systems programs.
Ability to lead and coordinate the activities of a computer user group.
Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
All positions require the ability to read, write and speak English.
This position requires an applicant who demonstrates the honesty and ethical character traits expected of civilian personnel working with law enforcement.
Applicants must successfully pass the police department background investigation, including review of local, state and national criminal records, personal history interview, references and employment checks, and a polygraph examination.

Nice To Haves

Hardware, Microsoft, Cisco or Dell certifications preferred (for Network Systems Technician I).
Network certification or Microsoft certification (for Network Systems Technician II).
Other specialized course work and training that provides a comparable level of knowledge may be qualifying (for Network Systems Technician II).

Responsibilities

Performs a variety of duties in the installation, testing, configuration and troubleshooting of hardware and software applications and equipment on networked systems; provides support in the installation and set up of computers, phones, servers and networks by installing cabling and wiring for systems and peripheral equipment; troubleshoots and maintains networked components including routers, switches and wireless equipment.
Performs repairs on computer systems and peripheral equipment including printers, phones, scanners and related devices; coordinates major equipment repairs; locates vendors and ships parts as needed; arranges for vendor to perform on-site repairs.
Conducts system and database back-ups as necessary; files back up procedures.
Provides assistance to information systems staff in the evaluation, selection, acquisition and implementation of computer hardware and software; provides technical support in testing, monitoring and reviewing new software, hardware and other system enhancements.
Monitors computer systems, networks and applications for response time, problem prevention, performance and resource utilization.
Performs network administration duties such as monitoring or adding applications, users and devices, modifying user profiles, re-setting passwords and file maintenance; monitors storage utilization; documents all network changes and revisions.
Conducts training sessions with desktop users; provides information on system and application functions; communicates user access rights.
Provides assistance to information system for network security by monitoring, installing software updates and staying abreast of security technology trends and innovations.
Stays abreast of new information technology trends and innovations; reads appropriate literature and attends training as necessary.
Performs related duties as required.