Network & Systems Administration Senior Analyst

Inspire•Atlanta, GA

About The Position

At Inspire Brands, the enterprise network connects thousands of restaurant locations, support centers, cloud platforms, and business-critical systems across a large, distributed enterprise. The Network & Systems Senior Analyst is responsible for the day-to-day engineering, support, optimization, and continuous improvement of enterprise network infrastructure across cloud environments and restaurant locations. The role calls for a hands-on engineer who can solve complex technical challenges, improve network reliability, and provide a strong experience for end users and business partners. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. The company describes its purpose as igniting and nourishing flavorful experiences.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
At least 5 years of hands-on experience supporting enterprise network infrastructure in a multi-site environment.
Hands-on experience configuring, troubleshooting, and optimizing Cisco and Fortinet routers, firewalls, switches, and wireless access points.
Experience supporting dynamic routing protocols, including BGP, OSPF, and EIGRP.
Experience with network monitoring, performance analysis, and incident response.
Experience working with network service providers and telecommunications carriers.
Advanced knowledge of LAN, WAN, SD-WAN, wireless, VPN, and firewall technologies in Cisco and/or Fortinet environments.
Advanced knowledge of TCP/IP and network services, including DNS, DHCP, NAT, QoS, SNMP, and secure remote access.
Advanced knowledge of routing and switching protocols and technologies, including BGP, OSPF, EIGRP, VLANs, Spanning Tree, route redistribution, high availability, and network segmentation.
Strong documentation, communication, and problem-solving skills.

Nice To Haves

CCNP-level networking knowledge or equivalent practical experience.
Experience supporting Cisco Meraki and Fortinet environments.
Experience with Cisco SD-WAN, Meraki, or cloud networking technologies.
Experience supporting distributed retail, restaurant, hospitality, or franchise environments.
Experience with Cisco Meraki and Fortinet FortiGate firewall technologies.
Experience supporting enterprise data center environments.
Experience with network automation tools and scripting such as Python, Ansible, Terraform, or similar.
Experience with Microsoft 365, cloud networking, and collaboration or voice platforms.
Experience operating networks in regulated environments, including PCI, HIPAA, and SOX, with a strong understanding of audit, control, and evidence requirements.

Responsibilities

Support and maintain large-scale enterprise network environments across cloud environments and restaurant locations.
Monitor network health, availability, and performance using enterprise monitoring tools.
Troubleshoot and resolve complex network issues affecting connectivity, application performance, voice services, and business operations.
Implement network infrastructure changes, upgrades, and maintenance in accordance with change management processes.
Configure and support routing, switching, wireless, VPN, firewall, and WAN technologies.
Partner with Information Security teams to ensure network compliance, segmentation, and adherence to security standards.
Identify opportunities for automation, standardization, and process improvements that increase stability and operational efficiency.
Analyze network utilization and performance trends and recommend improvements to capacity, resiliency, and reliability.
Coordinate with telecommunications providers, vendors, and managed service partners to resolve service issues and support network initiatives.
Participate in major incident response, root cause analysis, and problem management activities.
Create and maintain technical documentation, network diagrams, standards, and operational procedures.
Provide technical guidance and mentorship to junior team members and support organizations.