Network / System Engineer

Agama Solutions • Plano, TX

5d • Hybrid

About The Position

We are seeking a skilled Network / System Engineer for a hybrid role in Plano, TX. The ideal candidate will have strong experience in System Monitoring, Incident Handling, IAM Expertise, Security Compliance, Troubleshooting, Production Support, Collaboration, Communication, On-Call duties, and Technology Management & Automation. This role requires a minimum of 5 years of production support experience with expert-level knowledge of MFA technologies and Splunk, as well as proficiency in Windows OS, SQL/Oracle DB, and Unix/Linux. A strong understanding of the Identity, Authentication, and Access Management (IAM) domain, including SRE and DevOps, is essential. The candidate must be able to comply with bank regulatory and compliance policies and possess expert-level Linux experience and proficiency in Splunk queries. Experience with Splunk, Dynatrace, ITSM Remedy, JIRA, GitHub, Jenkins, Ansible, Cloud & CI/CD Tools (Containers, OpenShift, DevOps) is also required.

Requirements

• Identity & Access Management (IAM)
• 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk.
• Window OS, SQL/Oracle DB Unix/Linux.
• Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space.
• Must have senior level production support experience and troubleshooting skills in IAM technologies.
• Must be able to comply with bank regulatory and compliance policies
• Must have expert level of Linux experience and must be well versed in Splunk queries.
• Splunk, Dynatrace, ITSM Remedy, JIRA, GitHub, Jenkins, Ansible Cloud & CI/CD Tools (Containers, OpenShift, DevOps)

Responsibilities

• System Monitoring & Incident Handling – Keep track of alerts, respond to issues, and restore services quickly.
• IAM Expertise & Security Compliance – Manage identity and authentication systems while ensuring cybersecurity compliance.
• Troubleshooting & Production Support – Solve complex system issues and work on improving infrastructure performance.
• Collaboration & Communication – Work closely with teams, stakeholders, and customers to ensure efficient problem resolution.
• On-Call & Site Work – Be available for off-hours coverage and on-site presence (3 days per week) as required.
• Technology Management & Automation – Use Linux, Windows, SQL, OpenShift, ITSM, Splunk, Ansible, and CI/CD tools to enhance operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed